Procedures & Theory for Administrative Professionals / Edition 7

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Overview

PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION prepares students seeking entry-level assistant positions or who are transitioning to a job with greater responsibility. Instruction and activities target new technology and build communication and human relation skills. Emphasis on critical thinking, creative problem solving, and professional development prepare students for challenges they will face in today's global market place. The seventh edition has been reorganized to offer more thorough coverage of key topics ranging from new technologies, the changing workplace, leadership, and personal finance. This text is packed with professional pointers, technology, and practical activities that prepare students for success in today's global workplace.

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Editorial Reviews

From the Publisher
"The 21st Century Skills feature is extremely helpful . . . and not just for students."

"The Global Communication chapter … offers a lot of information to generate good class discussions."

"The Tech Tools activity is a great use of the chapter content. I particularly liked the section on soft skills and the assignments relative to communication and making introductions. Also liked the information about international business customs and etiquette, which is more important than many students may realize."

"This assignment gets students thinking toward a career rather than just an initial job by creating a permanent portfolio of their work."

"Excellent end-of-chapter activities; so many to pick from. Thank you!"

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Product Details

  • ISBN-13: 9781111575861
  • Publisher: Cengage Learning
  • Publication date: 1/1/2012
  • Edition description: New Edition
  • Edition number: 7
  • Pages: 480
  • Sales rank: 103,345
  • Product dimensions: 8.10 (w) x 10.00 (h) x 1.00 (d)

Meet the Author

Karin Stulz has extensive experience in the administrative professional field. Her career at Northern Michigan University began with a variety of full-time administrative professional positions. Karin is now the Assistant Professor-Office Information Systems at Northern Michigan University.

Kellie A. Shumack teaches Foundations and Secondary Education as an assistant professor at Auburn University, Montgomery. She has worked as an administrative assistant and has taught at both the secondary and post-secondary levels in courses such as Computer-Based Instructional Strategies and Curriculum Integration of Technology. Kellie was awarded the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award for her work in researching professional development needs in Business Education.

Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan • President of Brookhaven College, Dallas, Texas • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who's Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.

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Table of Contents

Part I: THE DYNAMIC WORKPLACE. 1. The Workplace - Constantly Changing. 2. Your Professional Image. 3. Workplace Teams. Part II: WORKFORCE BEHAVIORS. 4. Self-Management. 5. Ethical Theories and Behaviors. 6. Leadership. 7. Customer Service. Part III: COMMUNICATION ESSENTIALS. 8. Written Communication. 9. Verbal Communication and Presentations. 10. Global Communication - Technology and Etiquette. Part IV: RECORDS AND FINANCIAL MANAGEMENT. 11. Records Management. 12. Managing Electronic Records. 13. Personal Finance and Investment Strategies. Part V: PROFESSIONAL RESPONSIBILITIES AND GROWTH. 14. Event Planning. 15. Travel Arrangements. 16. Workplace Mail and Copying. 17. Job Search and Advancement.

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