Process Consultation: Its Role in Organization Development, Volume 1 / Edition 2

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0201067366 BRAND NEW W/FAST SHIPPING! This item is: Process Consultation: Its Role in Organization Development, Volume 1 (Prentice Hall Organizational Development Series), 2nd ... Ed., 1988, by Schein, Edgar H.; FORMAT: Paperback; ISBN: 9780201067361. Choose Expedited for fastest shipping! Our 98%+ rating proves our commitment! We cannot ship to PO Boxes/APO address. To avoid ordering the wrong item, please check your item's ISBN number! Read more Show Less

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More About This Textbook

Overview

This book was originally written to communicate to my academic colleagues what I did when I went off to work with a company and to describe for consultants and managers my view of important events that occurred in organizations.
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Product Details

  • ISBN-13: 9780201067361
  • Publisher: FT Press
  • Publication date: 1/1/1988
  • Series: Process Consultation Series
  • Edition description: 2ND
  • Edition number: 2
  • Pages: 204
  • Product dimensions: 5.37 (w) x 8.15 (h) x 0.43 (d)

Table of Contents

I. PROCESS CONSULTATION DEFINED.

1. What Is Process Consultation?

II. HUMAN PROCESSES AND HOW TO INTERVENE IN THEM.

2. Human Processes in Organizations: An Overview.

3. Communication Processes.

4. The Process of Building and Maintaining a Group.

5. Group Problem-Solving and Decision-Making.

6. Group Growth and Development: Norms and Culture.

7. Leading and Influencing.

8. Appraising Performance and Giving Feedback.

9. Intergroup Processes.

III. THE CONSULTING PROCESS IN ACTION.

10. Establishing Contact and Defining a Relationship.

11. Settings and Methods of Work.

12. Diagnostic Interventions.

13. Influencing Process through Confrontive Interventions: Agenda Management.

14. Confronting through the Use of Feedback.

15. Coaching, Counseling, and Structural Suggestions.

16. Evaluation of Results and Disengagement.

17. Process Consultation in Perspective.

Appendix A: Memo I: Some Comments on Internal Auditing and Control Programs.

Appendix B: Memo II: Organization.

Appendix C: Memo III: Erosion of Rationality: One Hazard of Internal Competition on Product Planning.

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