Today's business environment demands significant changes in the way we do business. Simply formulating strategy is no longer sufficient; we must also design the processes to implement it effectively. The key to change is process innovation, a revolutionary new approach that fuses information technology and human resource management to improve business performance. The cornerstone to process innovation's dramatic results is information technology--a largely untapped resource, but a crucial enabler of process innovation. In turn, only a challenge like process innovation affords maximum use of information technology's potential. Davenport provides numerous examples of firms that have succeeded or failed in combining business change and technology initiatives. He also highlights the roles of new organizational structures and human resource programs in developing process innovation. Process innovation is quickly becoming the byword for industries ready to pull their companies out of modest growth patterns and compete effectively in the world marketplace.
| Preface | ||
| Introduction | ||
| Ch. 1 | The Nature of Process Innovation | 1 |
| Pt. I | A Framework for Process Innovation | |
| Ch. 2 | Selecting Processes for Innovation | 27 |
| Ch. 3 | Information Technology as an Enabler of Process Innovation | 37 |
| Ch. 4 | Processes and Information | 71 |
| Ch. 5 | Organizational and Human Resource Enablers of Process Change | 95 |
| Ch. 6 | Creating a Process Vision | 117 |
| Ch. 7 | Understanding and Improving Existing Processes | 137 |
| Ch. 8 | Designing and Implementing the New Process and Organization | 153 |
| Pt. II | The Implementation of Innovative Business Processes | |
| Ch. 9 | Process Innovation and the Management of Organizational Change | 167 |
| Ch. 10 | Implementing Process Innovation with Information Technology | 199 |
| Pt. III | Innovation Strategies for Typical Process Types | |
| Ch. 11 | Product and Service Development and Delivery Processes | 221 |
| Ch. 12 | Customer-Facing Processes | 243 |
| Ch. 13 | Management Processes | 275 |
| Ch. 14 | Summary and Conclusions | 299 |
| Appendix A: Companies Involved in the Research | 309 | |
| Appendix B: The Origins of Process Innovation | 311 | |
| Index | 327 |
Overview
Today's business environment demands significant changes in the way we do business. Simply formulating strategy is no longer sufficient; we must also design the processes to implement it effectively. The key to change is process innovation, a revolutionary new approach that fuses information technology and human resource management to improve business performance. The ...