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From the Publisher"… the authors give adequate coverage of important process management issues. I like the content coverage outlined in the table of content especially the addition of Lean Production Systems and Supply Chain Integration. [The text is] well written, excellent examples, and strong logic flow."
"… The depth of subtopics covering inventory management is comprehensive … The clarity of the writing is excellent."
"The chapters sequence in a logical way. The book provides good opening quotes. The cases are well-tailored to the text. Discussion questions are thought-provoking. End-of-chapter exercises provide a good review of the text material.""[Process Management: Creative Value Along the Supply Chain] is one of the few textbooks that covers a comprehensive breadth of process management topics in depth, and addresses the major challenges in this area. Since supply chain management is essentially process-oriented, it is a good idea to have a textbook using process as a central theme to link various aspects of supply chain. This book also will be of interest to managers involved in any of the processes that make up the supply chain."