Process Management: Creating Value along the Supply Chain (with CD-ROM and InfoTrac) / Edition 1

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Overview

Now you can offer your students the coverage of three books in one as PROCESS MANAGEMENT: CREATING VALUE ALONG THE SUPPLY CHAIN balances coverage of Process Management, Operations Management (OM), and Supply Chain Management (SCM). The book presents a unique focus on the eight key supply chain processes, with chapters devoted to each of these well-known concepts to form the strong foundation and solid understanding your students need today. The book combines coverage of both strategic and operational issues with an emphasis on the tools and techniques most important to your students for process design and management. Contemporary topical coverage addresses supply chain and e-business applications with appropriate coverage of both manufacturing and service theory and applications. A balanced, thorough coverage of essential topics highlights inventory, JIT, quality, customer and information flow management, and service operations while a unique focus on a value-adding approach throughout the supply chain links the processes of suppliers, the focal company, and its customers. Also included are 21 teaching cases appearing in the textbook's five sections, appropriate for both undergraduate and graduate classes. This mix of process and service applications and management theory offers you much more than any other text of its kind for a process-oriented approach that truly meets the needs of future or practicing professionals. The student CD is bound into the book and contains all of the cases and chapter 16.

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Editorial Reviews

From the Publisher
"… the authors give adequate coverage of important process management issues. I like the content coverage outlined in the table of content especially the addition of Lean Production Systems and Supply Chain Integration. [The text is] well written, excellent examples, and strong logic flow."

"… The depth of subtopics covering inventory management is comprehensive … The clarity of the writing is excellent."

"The chapters sequence in a logical way. The book provides good opening quotes. The cases are well-tailored to the text. Discussion questions are thought-provoking. End-of-chapter exercises provide a good review of the text material.""[Process Management: Creative Value Along the Supply Chain] is one of the few textbooks that covers a comprehensive breadth of process management topics in depth, and addresses the major challenges in this area. Since supply chain management is essentially process-oriented, it is a good idea to have a textbook using process as a central theme to link various aspects of supply chain. This book also will be of interest to managers involved in any of the processes that make up the supply chain."

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Product Details

  • ISBN-13: 9780324291575
  • Publisher: Cengage Learning
  • Publication date: 7/13/2007
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 672
  • Product dimensions: 8.30 (w) x 10.00 (h) x 1.30 (d)

Meet the Author

Joel D. Wisner is Professor of Supply Chain Management at the University of Nevada, Las Vegas. Prior to his academic career, he worked as an engineer in the oil industry in West Texas and the Louisiana Gulf Coast. His research interests encompass quality assessment and improvement strategies along the supply chain. Dr. Wisner also coauthored PROCESS MANAGEMENT, and his articles have appeared in numerous journals, including JOURNAL OF BUSINESS LOGISTICS, JOURNAL OF OPERATIONS MANAGEMENT, JOURNAL OF SUPPLY CHAIN MANAGEMENT, JOURNAL OF TRANSPORTATION, PRODUCTION AND OPERATIONS MANAGEMENT, and QUALITY MANAGEMENT JOURNAL. He earned his BS in Mechanical Engineering from New Mexico State University, his MBA from West Texas State University, and his PhD in Supply Chain Management from Arizona State University.

Linda L. Stanley is an adjunct professor for Arizona State University. Previously she was a visiting professor at Arizona State University West and associate professor and chair of the Management Department at Our Lady of the Lake University, in San Antonio, Texas. She earned a BA at California State University, a BS in Accounting at Arizona State University, and a Ph.D. in business administration also at Arizona State University. Before her academic career, Dr. Stanley worked in the mortgage banking and savings and loan industries. Her research interests include internal service quality, purchasing performance, and the buyer/supplier relationship. She has published articles in several journals, including Journal of Operations Management, Journal of Supply Chain Management, and Journal of Business Logistics. Dr. Stanley has coauthored two other books, Transportation and Logistics Management and Effective Supply Management Performance, both due out in 2007.

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Table of Contents

Part One: CREATING CUSTOMER-DRIVEN PROCESS STRATEGIES. 1. Introduction to Process Management. 2. New Product Development—Creating Order Winners. 3. Customer Relationship Management. 4. Customer Service Management. Part Two: MANUFACTURING AND SERVICE FLOW ISSUES. 5. Forecasting and Demand Management. 6. Inventory Management. 7. Managing Material Flows. 8. Managing Customer and Work Flows. 9. Managing Information Flows: ERP and BPM. Part Three: LEAN PRODUCTION SYSTEMS. 10. Operating with Lean Production. 11. Logistics and Order Fulfillment. 12. Supply Management and SRM. Part Four: QUALITY ISSUES AND PROCESS PERFORMANCE. 13. Managing and Controlling Quality for Continuous Improvement. 14. Six Sigma—Taking Quality Improvement to the Next Level. 15. Returns Management. Part Five: LOOKING TO THE FUTURE. 16. Integrating Supply Chain Processes and Future Trends in Process Management. (on CD-ROM). Part Six: PROCESS MANAGEMENT CASES. (on CD-ROM).

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