Process Mining in Action: Principles, Use Cases and Outlook

by Lars Reinkemeyer

Overview

This book describes process mining use cases and business impact along the value chain, from corporate to local applications, representing the state of the art in domain know-how. Providing a set of industrial case studies and best practices, it complements academic publications on the topic. Further the book reveals the challenges and failures in order to offer readers practical insights and guidance on how to avoid the pitfalls and ensure successful operational deployment.

The book is divided into three parts: Part I provides an introduction to the topic from fundamental principles to key success factors, and an overview of operational use cases. As a holistic description of process mining in a business environment, this part is particularly useful for readers not yet familiar with the topic. Part II presents detailed use cases written by contributors from a variety of functions and industries. Lastly, Part III provides a brief overview of the future ofprocess mining, both from academic and operational perspectives.

Based on a solid academic foundation, process mining has received increasing interest from operational businesses, with many companies already reaping the benefits. As the first book to present an overview of successful industrial applications, it is of particular interest to professionals who want to learn more about the possibilities and opportunities this new technology offers. It is also a valuable resource for researchers looking for empirical results when considering requirements for enhancements and further developments.

Product Details

ISBN-13:	9783030401719
Publisher:	Springer International Publishing
Publication date:	03/15/2020
Edition description:	1st ed. 2020
Pages:	207
Product dimensions:	6.10(w) x 9.25(h) x (d)

About the Author

Lars Reinkemeyer is a visiting scholar at the University of California, Santa Barbara and senior executive of Siemens AG. Since 2014 he leveraged Process Mining technology in close collaboration with Siemens’ functional departments like sales, logistics, procurement, accounting and has established a global community in excess of 6.000 active users around the world, supporting the company’s digital transformation. As head of the Global Process Mining Services at Siemens Corporate IT he has built a team of experts located in Germany, Portugal and India providing cross-functional Process Mining services.

Lars Reinkemeyer joined Siemens AG in 1994, right after he earned a Master degree in Business Administration and a PhD from the University of Cologne, from which he graduated summa cum laude. He joined Siemens as Product- and Regional Manager and was delegated to Siemens Australia as International Account Manager in 1996. In 1998, he signed on asGeneral Manager at Oztrak Europe GmbH, gaining some hands-on start-up experiences. In 2000, he joined Atoss Software AG as a Director of International Sales. Dr. Reinkemeyer rejoined Siemens AG in 2001, where he held various international leadership positions in strategy, compliance and IT. He is a guest speaker at Stanford Graduate School of Business and regular speaker on international conferences.

Table of Contents

Part I Principles and Value of Process Mining.- 1 Process Mining in a Nutshell.- 2 How to get Started.- 3 Purpose: Identifying the right Use Cases.- 4 People: The Human Factor.- 5 Processtraces: Technology.- 6 Challenges, Pitfalls and Failures.- 7 Process Mining, RPA, BPM and DTO.- 8 Key Learnings.- Part II Best Practice Use Cases.- 9 Siemens: Driving global change with the Digital Fit Rate in Order2Cash.- 10 Uber: Process Mining to optimize Customer experience and Business performance.- 11 BMW: Process Mining @ Production.- 12 Siemens: Process Mining for operational efficiency in Purchase2Pay.- 13 athenahealth: Process Mining for Service Integrity in Healthcare.- 14 EDP Comercial: Sales and Service Digitization.- 15 ABB: From Mining Processes towards Driving Processes.- 16 Bosch: Process Mining – a Corporate Consulting Perspective.- 17 Schukat: Process Mining enables Schukat electronic to reinvent itself.- 18 Siemens Healthineers: Process Mining as Innovation Driver in Product Management.- 19 Bayer: Process Mining supports Digital Transformation in Internal Audit.- 20 Telekom: Process Mining in Shared Services.- Part III Outlook: Future of Process Mining.- 21 Academic View: Development of the Process Mining Discipline.- 22 Business View: Towards a Digital Enabled Organization.

What People are Saying About This

From the Publisher

“If your organization cares about operational performance and has a culture that thrives on transparency, Process Mining is the answer to your prayers. And there is no better source than this book to learn about what Process Mining is, how it's being used in leading companies, and where it might go in the future.” (Thomas H. Davenport (Distinguished Professor, Babson College and Research Fellow, MIT Initiative on the Digital Economy); Author of Process Innovation, Competing on Analytics, and The AI Advantage)

“Unlike the traditional plan-execution process improvement, Process Mining allows full transparency of actual processes and activities. Process Mining in Action describes principles, challenges and learnings from years of practice.” (Seungjin Whang, Professor of Operations, Information & Technology at Stanford Graduate School of Business)

“This is a timely book that presents operational experiences and brings Process Mining application problems to academic research communities. It inspires researchers to further develop frameworks and techniques to tackle broader process analytics challenges over multiple application domains in order to complement the fast growing operational community.” (Jianwen Su, Professor of Computer Science at University of California, Santa Barbara)

Editorial Reviews

The book should interest academics, executives, and professionals with an interest in the topic.” (Anoop Malaviya, Computing Reviews, October 13, 2021)

From the Publisher