Production and Operations Management

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Editorial Reviews

Sections cover the nature and context of operations management; product design and process selection; design of facilities and jobs; managing the supply chain; and revising the system. Emphasizing services, globalization, and cross-functional integration, the text covers recent issues facing OM managers as well as the basic tools and techniques. The CD-ROM includes spreadsheet templates, PowerPoint slide presentations; practice exams for each chapter; web links; and industry applications. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780075612773

Table of Contents

Sect. 1 Nature and Context of Operations Management 1
1 Introduction to the Field 2
2 Operations Strategy and Competitiveness 22
3 Project Management 46
Sect. 2 Product Design and Process Selection 81
4 Product Design and Process Selection - Manufacturing 82
Supplement 4: Operations Technology 119
5 Product Design and Process Selection - Services 140
Supplement 5: Waiting Line Management 168
6 Quality Management 198
Supplement 6: Statistical Quality Control Methods 235
Sect. 3 Design of Facilities and Jobs 261
7 Strategic Capacity Management 262
Supplement 7: Linear Programming 291
8 Just-in-Time Production Systems 322
9 Facility Location 350
10 Facility Layout 374
11 Job Design and Work Measurement 412
Supplement 11: Learning Curves 445
Sect. 4 Managing the Supply Chain 463
12 Supply Chain Management 464
13 Forecasting 496
14 Aggregate Planning 550
15 Inventory Systems for Independent Demand 580
16 Inventory Systems for Dependent Demand: MRP-Type Systems 624
Supplement 16: SAP R/3 669
17 Operations Scheduling 678
Supplement 17: Simulation 713
Sect. 5 Revising the System 741
18 Operations Consulting 742
19 Business Process Reengineering 764
20 Synchronous Manufacturing and Theory of Constraints 788
Appendixes 833
A Financial Analysis of Operations 834
B Uniformly Distributed Random Digits 855
C Normally Distributed Random Digits 856
D Areas of the Standard Normal Distribution 857
E Areas of the Cumulative Standard Normal Distribution 858
F Negative Exponential Distribution: Values of e[superscript -x] 860
G Interest Tables 862
H Answers to Selected Problems 866
Photo Credits 869
Name Index 871
Subject Index 876
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