Professional Discretion in Modern Social Services: Beyond Street-Level Bureaucracyby Tony Evans
Pub. Date: 06/01/2010
Publisher: Taylor & Francis
Discretion has re-emerged as an issue of central importance for welfare professionals over the last two decades in the face of an intensification of management culture across the public sector. This book presents an innovative framework for the analysis of discretion, offering three accounts of the managerial role - the domination model, the street level model and the author's alternative discursive perspective. These different regimes of discretion are examined through a case study within a social services department, comparing and contrasting social work discretion in an Older Persons Team and a Mental Health Team. This innovative, theoretical and empirical analysis will be of great interest to postgraduate students and researchers in social work and related disciplines including social policy, public administration and organizational studies, as well as professionals in social work, health and education.
Table of Contents
Contents: Introduction; The street-level bureaucracy perspective and discretion; Social servicesstreet-level bureaucracies?; Management and professionals: arguments and perspectives on discretion; Researching discretion: the case study outlined; 'Managers'are they all the same?; Senior managers and the remote control of practice; Local managers and practitioners: conflict or collaboration in supervision?; Conclusion: the dynamics of discretion; Appendix; Bibliography; Index.
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