Professional Services Automation: Optimizing Project & Service Oriented Organizations / Edition 1

Professional Services Automation: Optimizing Project & Service Oriented Organizations / Edition 1

by Rudolf Melik, Ludwig Melik, Albert S. Bitton, Gus Berdebes
     
 

ISBN-10: 0471230189

ISBN-13: 9780471230182

Pub. Date: 05/03/2002

Publisher: Wiley

Using traditional ERP software to streamline operations in a project- or service-oriented organization is like trying to mow your lawn with a hedge trimmer: you can get the job done, but it’s a lot more work than it has to be. Professional Services Automation introduces a new generation of software designed specifically to maximize performance in firms

Overview

Using traditional ERP software to streamline operations in a project- or service-oriented organization is like trying to mow your lawn with a hedge trimmer: you can get the job done, but it’s a lot more work than it has to be. Professional Services Automation introduces a new generation of software designed specifically to maximize performance in firms whose main deliverables are not tangible products.

This comprehensive, practical guide explains the many advantages of professional services automation (PSA) for service and project organizations. It evaluates the numerous PSA vendor offerings and helps you select and implement the PSA solutions that will make your enterprise more efficient, productive, and profitable. You’ll also discover the many ways in which PSA can help your organization:

  • Streamline client invoicing to reduce A/R and increase cash flow
  • Improve resource utilization, productivity, and efficiency
  • Implement accurate revenue recognition methods
  • Track project status and costs
  • Streamline reporting, analysis, and decision-making capabilities
  • Increase customer satisfaction

The key to selecting the optimal PSA solutions is to ask the right questions, both about the software and about your organization. Professional Services Automation helps you evaluate your firm’s internal processes; identify specific needs, such as Web capability and compatibility with specific databases; and consider all of the benefits, costs, and corporate risks associated with implementing each PSA solution.

The return on investment for PSA is quite impressive and is usually realized in a short period of time. This authoritative handbook helps you maximize ROI by choosing the most appropriate PSA solution, implementing it seamlessly into your business methodologies and practices, and improving internal processes to increase the benefit of mechanized solutions.

Product Details

ISBN-13:
9780471230182
Publisher:
Wiley
Publication date:
05/03/2002
Edition description:
New Edition
Pages:
432
Product dimensions:
9.00(w) x 6.00(h) x 1.13(d)

Table of Contents

Foreword.

Preface.

Acknowledgments.

PART 1: WHAT ARE PSA, SPO, ESM, SRM, ESA, AND BPA?

Managing the Service Supply Chain.

Streamlining Business Processes.

PART 2: SECTION A. PROFESSIONAL SERVICES AUTOMATION COMPONENTS.

Opportunity Management.

Resource Management.

Project Management.

Purchasing Workflows.

Revenue and Cost Accounting.

Timesheet Management.

Labor Management.

Expense Management.

Invoicing.

Request and Issue Tracking.

Knowledge Management.

Performance Analysis.

PART 2: SECTION B. EXTENDED COMPONENTS.

Customer/Partner Relationship Management.

Human Resource Management.

Complete Enterprise Accounting.

PART 3: SELECTION AND IMPLEMENTATION.

Evaluating a Professional Services Automation Solution.

A Best-of-Breed Approach.

Technology Considerations.

Integration.

Implementation Strategy.

Operations.

PART 4: THE FUTURE OF PROFESSIONAL SERVICES AUTOMATION.

Conclusion.

Appendix A: Other Sources of Information.

Appendix B: Professional Services Automation Request for Proposal Template .

Appendix C: In-House Software.

Appendix D: Professional Services Automation and Enterprise Resource Planning.

Appendix E: Emerging Standards and Technologies.

Appendix F: Purchasing Options.

Index.

About the Authors.

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