Professionalism: Skills for Workplace Success / Edition 2

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Blends résumé /job search topics with expected workplace relations, including in-demand soft skills

Professionalism, 4/Eprepares students for their first professional job, providing career planning tools, expected behaviors, and soft skills essential for career success. Ample exercises and activities help students immediately apply concepts and materials for transitioning from the classroom to a work environment. Three pillars for professional success—life planning, workplace skills, and career planning—are emphasized throughout. Students learn to connect personal, professional, and financial goals and understand how these goals ultimately contribute to career success through the creation of a life plan that addresses short- and long-term personal, professional/career, and financial goals. Recognizing that attitude, communication, and human relations are the keys to surviving in today’s challenging, competitive, and uncertain workplace, students will develop practical human relations skills with a primary emphasis on soft skills and expected workplace behaviors; and are provided detailed career planning tools that focus on job search strategies, résumé package development, and interview techniques.

Also Available with MyStudentSuccessLab™

This title is also available with MyStudentSuccessLab—an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a plan that helps them better absorb course material and understand difficult concepts.

Note: You are purchasing a standalone product; MyStudentSuccessLab

does not come packaged with this content. If you would like to purchase both

the physical text and MyStudentSuccessLab, search for ISBN-10: 0134039505/9780134039503. That package includes ISBN-10: 0321959442/ISBN-13: 9780321959447 and

ISBN-10: 0133939243 /ISBN-13: 9780133939248.

MyStudentSuccessLab should only be purchased when required by an instructor.

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Editorial Reviews

From the Publisher

As I say to my students "it's a keeper"! The textbook and all support material are invaluable to effective training overall professional skills in preparing students for the realities of the workforce.

-- Heidi Lee Arrington, University of Hawai'i - Kapi'olai Community College

I think the variety of information is the biggest strength as there is a lot of activities and assignments for all students. The materials were very well produced.

-- Zachary Stahmer, Anthem Education Group

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Product Details

  • ISBN-13: 9780135063880
  • Publisher: Prentice Hall
  • Publication date: 1/19/2010
  • Edition description: Older Edition
  • Edition number: 2
  • Pages: 320
  • Product dimensions: 8.40 (w) x 10.70 (h) x 0.30 (d)

Meet the Author

Lydia E. Anderson has a master’s in business administration with an emphasis in marketing. In addition to years of corporate marketing and strategic planning experience, she has been teaching for over eighteen years in both community college and university settings. She is currently a tenured faculty member and former chair of the Business Administration and Marketing Department at Fresno City College in Fresno, California. She also serves as an adjunct professor at California State University, Fresno. Her teaching areas of expertise include human relations in business, management, supervision, human resource management, and marketing. Ms. Anderson is also active in (California) statewide business curriculum development, student success and enrollment management initiatives, and in Academic Senate. She regularly consults with corporations on business topics relating to management and marketing to ensure currency in instruction.

Sandra B. Bolt has a master’s in business administration with an emphasis in human resource management. She has been teaching in the college setting for over twenty-four years. She is currently a tenured faculty member and past chair of the Business and Technology Department at Fresno City College in Fresno, California. Her teaching areas of expertise include workplace relationships, office occupations, office technology, résumé/interview, business communication, document formatting, and computer applications. She currently serves as the Secretary/Treasurer of the State Center Federation of Teachers. She has extensive secretarial, treasurer, and leadership experience and has served as a computer applications trainer. She has led personal financial management sessions for community groups. She has been a volunteer guest speaker at professional conferences and high school career fairs, in addition to her involvement with committees and student functions at Fresno City College.

Both authors have used their professional, educational, and personal experiences to provide readers with contemporary, realistic stories and challenges experienced in a typical workplace.

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Table of Contents

Brief Table of Contents


1. Attitude, Goal Setting, and Life Management

2. Personal Financial Management

3. Time and Stress Management and Organization Skills

4. Etiquette/Dress


5. Ethics, Politics, and Diversity

6. Accountability and Workplace Relationships

7. Quality Organizations and Service

8. Human Resources and Policies


9. Communication

10. Electronic Communications

11. Motivation, Leadership, and Teams

12. Conflict and Negotiation


13. Job Search Skills

14. Résumé Package

15. Interview Techniques

16. Career Changes

Expanded Table of Contents


Chapter 1 Attitude, Goal Setting, and Life Management

All About You

Personality and Values


Self-Efficacy and Its Influences

Dealing with Negative Baggage

Locus of Control

Learning Styles

Importance and Influences of Personal Goal Setting

How to Set Goals

Creating a Life Plan


Your Personal Handbook

Chapter 2 Personal Financial Management

Financial Management

Personal Finances Affect Work Performance

Money Management

Personal Budgeting

Debt Management

Student Loans

Wise Use of Credit

Credit Reports

Savings and Investments

Identity Theft

Additional Financial Matters

Credit and Fraud Resources

Chapter 3 Time and Stress Management and Organization Skills

The Impact of Stress on Performance

Types of Stress

Dealing with Stress

Time Management

Organizing and Performance

Chapter 4 Etiquette/Dress

Executive Presence

Influences of Appearance

Casual Workdays and Special Events

Tips from Head to Toe

Jewelry, Body Piercing, and Tattoos

Business Etiquette


Introductions and Business Networking



Other Etiquette Basics


Chapter 5 Ethics, Politics, and Diversity

Ethics, Politics, and Diversity at Work

Ethics Defined

Values, Conflicts, and Confidentiality

Making Ethical Choices

Workplace Power

Increasing Your Power Bases

Workplace Politics and Reciprocity

When Others Are Not Ethical

Common Ethical Issues

Diversity Basics

Legal Protection from Discrimination

Stereotypes and Prejudice

Cultural Differences

Chapter 6 Accountability and Workplace Relationships

Accountability and Empowerment

Personal Accountability

Workplace Relationships

Executives/Senior Officials

Boss Styles


Others Within the Organization

When Relationships Turn Negative

Dating at Work


Shared Work Areas

Breaks and the Break Room

Miscellaneous Workplace Issues

Chapter 7 Quality Organizations and Service

Productivity in a Quality-Focused Workplace

Lines of Authority

Quality and the Company

Creativity and Innovation

Excellent Customer Service Defined

The Impact of Customer Service

The Difficult Customer

Chapter 8 Human Resources and Policies

Human Resource Department

Employee Orientation

Employee Handbook

Employment-at-Will and Right to Revise

Employment Status

Performance Evaluations


Open-Door Policy



Chapter 9 Communication

Communication at Work

Workplace Communication and Its Channels

The Communication Process

Verbal Communication and Listening

Non-Verbal Communication

Written Communication

Business Letters

Business Memos

Handwritten Notes



Slang and Foul Language

Potentially Offensive Names

Not Always About You

Chapter 10 Electronic Communications

Electronic Communications at Work

Telecommunication Basics

Business E-mails

Writing E-mail Messages

Portable Devices and Texting

Phone Etiquette

Social Media Tools

Video and Teleconferencing

Chapter 11 Motivation, Leadership, and Teams

A Foundation for Performance



Becoming a Leader

Teams and Performance

Characteristics of an Effective Team Member


Team Presentations

Chapter 12 Conflict and Negotiation


Resolving Conflict

Conflict Management and Negotiation Harassment

Workplace Bullies

Know Your Rights

Resolving Conflict at Work

Resolving Conflict Under a Union Agreement

Workplace Violence

Agree to Disagree


Chapter 13 Job Search Skills

The Job Search

Choosing the Right Career

Industry Research

The Targeted Job Search

Online Identity

Job Search Portfolio

Employment Applications

Personal References and Recommendations

Sources of Job Leads

Professional Networking

Protecting Your Privacy

Keeping the Right Attitude

Chapter 14 Résumé Package

Building Your Résumé Package

Step One: Gathering Information

Step Two: Creating an Information Heading and Utilizing Proper Layout

Step Three: Writing a Skills Summary or Personal Profile

Step Four: Inserting Skills, Accomplishments, and Experience

Step Five: Reviewing the Completed Résumé

Sharing Your Résumé

Cover Letters

Tailoring Your Résumé and Cover Letter

Tips for Special Circumstances

Chapter 15 Interview Techniques

The Interview

The Invitation to Interview

Company-Specific Research

The Personal Commercial

The Interview Portfolio

Practice Interview Questions

Pre-Interview Preparation

The Interview Process

Interview Day

Traditional Face-to-Face Interview

Interview Methods and Types of Interview Questions

Phone and Other Technology-Based Interviews

Discrimination and Employee Rights

Special Circumstances and Tough Questions

Closing the Interview

After the Interview

Salary Negotiation

Pre-Employment Tests, Screenings, and Medical Exams

When You Are Not Offered the Job

Chapter 16 Career Changes

Career Changes

Training and Development

Continual Learning

Changes in Employment Status

New Job Searches


Voluntary Terminations

Involuntary Terminations

Other Moves Within an Organization


Career Success

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