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Doody's Review ServiceReviewer: Albert I Wertheimer, BS, MBA, PhD (Temple University School of Pharmacy)
Description: This guide to developing professionalism and emotional intelligence in the practice of pharmacy covers topics such as self-awareness, social awareness, relationship management, compassion fatigue and stress, romantic relationships at work, trust, and establishing credibility, among others.
Purpose: The book is designed to help pharmacists hone their emotional intelligence to meet their clinical responsibilities and to become ethical, responsible professionals who contribute to the overall success of the workplace. This is a worthy goal, but I doubt that reading or studying a book of over 400 pages can accomplish that feat. The material is delivered as promised, but I find it unlikely that many persons will read the entire book.
Audience: The audience must be senior level pharmacy students, residents, and recent graduates. Older, more experienced pharmacists most likely have already discovered who they are and what they like. This is a case of overkill, since a much shorter, more concise handbook or manual would be of greater assistance in gaining professional insight into job conflicts, dealing with emotions, and relationship management. All but one chapter is written by the author, who is an associate professor at Duquesne University and the material appears authentic and authoritative.
Features: Each of the 28 chapters is devoted to a personal trait or employment-related problem, such as managing the boss, altruism, duty, honor, and integrity. Although not particularly interesting or enjoyable reading, the book is valuable since this information is not easy to find in a single source. If one is having an issue with a fellow practitioner, the book may serve as a useful and helpful resource to help consider all perspectives and to learn to be open-minded.
Assessment: There are no other books even remotely related to this one that are aimed specifically at pharmacists. Typical is the section on "How does personality affect shame?" which devotes less than a page to the topic; another section, "What is self-forgiveness?" takes up just a fraction of a page. I cannot envision this being used as a textbook for a course. Perhaps its value will be as a reference in human resource departments.