Project Quality Management: Why, What and How / Edition 1

Project Quality Management: Why, What and How / Edition 1

by Kenneth H. Rose
     
 

ISBN-10: 1932159487

ISBN-13: 9781932159486

Pub. Date: 07/28/2005

Publisher: Ross, J. Publishing, Incorporated

This highly focused book approaches quality specifically in the context of project management. It goes beyond the usual descriptions and advice for manufactured products to give project managers a framework of deliberate steps to take in managing quality for the benefit of project outcomes in any domain. This userfriendly guide presents tools and techniques that

Overview

This highly focused book approaches quality specifically in the context of project management. It goes beyond the usual descriptions and advice for manufactured products to give project managers a framework of deliberate steps to take in managing quality for the benefit of project outcomes in any domain. This userfriendly guide presents tools and techniques that implement the general methods defined in A Guide to the Project Management Body of Knowledge - Third Edition (PMBOK Guide) published by the Project Management Institute (PMI), and augments those methods with more detailed, hands-on procedures that have been proven through actual practice.

Product Details

ISBN-13:
9781932159486
Publisher:
Ross, J. Publishing, Incorporated
Publication date:
07/28/2005
Edition description:
New Edition
Pages:
192
Product dimensions:
6.00(w) x 8.90(h) x 0.50(d)

Related Subjects

Table of Contents

Prefaceix
About the Authorxi
Web Added Valuexiii
Section IQuality Foundations
Chapter 1Understanding Quality in the Project Management Domain3
Definition of Quality4
Traditional Definitions5
Quality and the Triple Constraint6
Cost of Quality7
Failure8
Prevention9
Appraisal10
Benefits of Quality11
Summary12
References12
Chapter 2Evolution of Quality and Its Contemporary Application to Projects13
Progressive History13
The Dark Ages13
Scientific Management14
Understanding Variation15
Inspection Reigns16
Japanese Quality16
Customers and Systems17
Quality Then and Now17
The Wheel of Quality18
Customer Focus19
Variation21
Continuous Improvement22
Training and Leadership23
The Wheel of Quality Model23
Quality and Responsibility24
Summary24
Reference25
Chapter 3Pioneers and Paradigms27
Pioneers27
Walter Shewhart27
W. Edwards Deming28
Joseph M. Juran30
Philip B. Crosby30
Kaoru Ishikawa31
Genichi Taguchi31
Paradigms32
Six Sigma32
ISO 900033
Baldrige National Quality Program35
Closing Thoughts36
Summary36
References37
Section IIQuality Management
Chapter 4Project Quality Planning41
Quality Management41
Quality Planning42
Quality Management Plan42
Identifying Customers43
Prioritizing Customers45
Identifying Requirements48
Prioritizing Requirements50
Quality Planning and Project Planning54
Identifying Standards54
Summary57
References59
Chapter 5Project Quality Assurance61
Quality Assurance61
Developing Assurance Activities62
Metrics62
Quality Assurance Plan63
Quality Audits64
Summary64
References65
Chapter 6Project Quality Control and Quality Improvement67
Quality Control67
Role of Inspection68
Quality Control Tools68
Quality Improvement69
Reasons for Quality Improvement69
Hurdles70
Improvement Methodology71
Summary73
References73
Section IIITools for Managing Project Quality
Chapter 7Collecting and Understanding Project Data77
Tools for Collecting Data78
Check Sheet78
Tools for Understanding Data81
Graphs82
Histograms84
Pareto Charts86
Scatter Diagrams90
Summary93
Chapter 8Understanding Project Processes95
Tools for Understanding Processes95
Flow Charts95
Run Charts99
Control Charts103
Summary113
Chapter 9Analyzing Project Processes115
Tools for Analyzing Processes115
Cause and Effect Diagrams115
Pillar Diagrams120
Summary122
Chapter 10Solving Project Problems125
Tools for Solving Problems125
Force Field Analysis126
Brainstorming129
Affinity Diagrams132
Nominal Group Technique and Multivoting138
Summary143
Chapter 11Common Project Practices145
Commonly Used Tools145
Compliance Matrix145
Peer Review148
Summary149
Section IVQuality in Practice
Chapter 12Project Systems and Solutions153
The Red Bead Experiment153
Practical Exercise156
Background156
Data Collection157
Requirement158
Tips158
Summary159
Epilogue161
Appendix 1Case Study: Dakota Wireless Network163
Index165

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