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David E. SmithWILL APPEAL TO FACULTY interested in creating learning environments that encourage not only polite behavior but patient-oriented professional roles and responsibilities. . . . Explores causes of and cures for incivility in this new academic environment. Though the authors do provide strategies for increasing civility in large classrooms, small groups, experiential programs, and graduate education, the book's eight essays are not merely lists of schoolmarm-ish techniques for crowd control. They explore deeper moral issues, demonstrating that the promotion of educational civility involves the practice, modeling, and inculcation of professional responsibilities.
— Thomas D. Zlatic, PhD, Professor of English and Director of the Norton Writing Center, St. Louis College of Pharmacy