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Quality and Performance Excellence: Management, Organization, and Strategy / Edition 5
     

Quality and Performance Excellence: Management, Organization, and Strategy / Edition 5

by James R. Evans
 

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ISBN-10: 0324381328

ISBN-13: 9780324381320

Pub. Date: 03/12/2007

Publisher: Cengage Learning


This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied

Overview


This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.

Product Details

ISBN-13:
9780324381320
Publisher:
Cengage Learning
Publication date:
03/12/2007
Edition description:
REV
Pages:
512
Product dimensions:
7.46(w) x 9.30(h) x 0.76(d)

Related Subjects

Table of Contents


Preface. PART 1: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE. 1. Introduction to Quality and Performance Excellence. 2. Frameworks for Organizational Quality. 3. Performance Excellence, Competitive Advantage, and Strategic Management. PART 2: PERFORMANCE EXCELLENCE AND ORGANIZATION THEORY. 4. Quality in Customer-Supplier Relationships. 5 . Designing Organizations for Performance Excellence. 6 . Designing, Controlling, and Improving Organizational Processes. 7 .Tools and Techniques for Performance Excellence. PART 3: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR. 8. Quality Teamwork. 9 . Engagement, Empowerment, and Motivation. PART 4: LEADERSHIP AND IMPLEMENTATION. 10. Leadership for Performance Excellence. 11. Performance Excellence and Organizational Change.

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