Quality Concepts for the Process Industry / Edition 2

Quality Concepts for the Process Industry / Edition 2

by Michael Speegle
     
 

ISBN-10: 1435482441

ISBN-13: 9781435482449

Pub. Date: 03/13/2009

Publisher: Cengage Learning

Quality Concepts for the Process Industry prepares readers for a career as process plant operators. This book covers the classical concepts of quality control in a style and at a depth that should be acquired by all employees of the process industries. Each chapter of the text contains chapter objectives, thorough discussions of the concepts presented, a summary,

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Overview

Quality Concepts for the Process Industry prepares readers for a career as process plant operators. This book covers the classical concepts of quality control in a style and at a depth that should be acquired by all employees of the process industries. Each chapter of the text contains chapter objectives, thorough discussions of the concepts presented, a summary, and end-of-chapter review questions. There is a complete glossary of terms and a list of additional references in the back of the book.

Product Details

ISBN-13:
9781435482449
Publisher:
Cengage Learning
Publication date:
03/13/2009
Edition description:
New Edition
Pages:
288
Sales rank:
188,489
Product dimensions:
8.40(w) x 10.80(h) x 0.70(d)

Table of Contents

Preface. About the Author. 1. Why Quality is Important. 2. How It All Began. 3. The Quality Gurus. 4. ISO 9000 (2000). 5. Total Quality Management. 6. Customer Satisfaction. 7. Employee Empowerment. 8. Teamwork and Teams. 9. Communication. 10. Personal Effectiveness. 11. The Economics of Quality. 12. Quality as a System. 13. The Cost of Quality. 14. Quality Tools (Part 1). 15 Quality Tools (Part 2). 16 Variation. 17 Concepts of Statistical Quality Control. 18 SPC and Control Charts. 19 Process Capability. 20 Epilogue. Glossary. References. Subject Index.

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