The Quality Conspiracy

The Quality Conspiracy

by David Straker
     
 

ISBN-10: 0566079577

ISBN-13: 9780566079573

Pub. Date: 12/28/1997

Publisher: Ashgate Publishing, Limited

What does quality mean in practice to the people in our company? How can we develop a quality-oriented business system on which we can all agree? Who is responsible for making it work? These are some of the questions explored in David Straker's latest book, a fable in the One Minute Manager tradition. A group of executives, representing the main management functions,…  See more details below

Overview

What does quality mean in practice to the people in our company? How can we develop a quality-oriented business system on which we can all agree? Who is responsible for making it work? These are some of the questions explored in David Straker's latest book, a fable in the One Minute Manager tradition. A group of executives, representing the main management functions, are meeting to discuss corporate strategy. Their deliberations are guided by the enigmatic new Quality Manager. In the course of a sometimes heated debate the team hammer out an integrated business model designed to shape the future of the company. They identify the key elements - including profit, people and process - but can they fit them together? This entertaining tale will appeal to all managers eager to improve performance in their business - in short, to all managers.

Product Details

ISBN-13:
9780566079573
Publisher:
Ashgate Publishing, Limited
Publication date:
12/28/1997
Product dimensions:
5.63(w) x 8.74(h) x 0.59(d)

Related Subjects

Table of Contents

1Quality1
2Business10
3Customers17
4Total Offering38
5Processes49
6People63
7Leadership77
8Not The Quality Manager90
Epilogue101

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