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The Quality Conspiracy

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Overview

What does quality mean in practice to the people in our company? How can we develop a quality-oriented business system on which we can all agree? Who is responsible for making it work? These are some of the questions explored in David Straker's latest book, a fable in the One Minute Manager tradition. A group of executives, representing the main management functions, are meeting to discuss corporate strategy. Their deliberations are guided by the enigmatic new Quality Manager. In the course of a sometimes heated debate the team hammer out an integrated business model designed to shape the future of the company. They identify the key elements - including profit, people and process - but can they fit them together? This entertaining tale will appeal to all managers eager to improve performance in their business - in short, to all managers.
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Editorial Reviews

Booknews
Straker, quality consultant with Hewlett Packard UK, and author of (Gower, 1997), presents a -type fable. In a management meeting led by an enigmatic "not the quality manager" (NTQM), change somehow still happens. Quality-enabling tools are shared, but there are no references and no index. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780566079573
  • Publisher: Ashgate Publishing, Limited
  • Publication date: 12/28/1997
  • Pages: 65
  • Product dimensions: 5.63 (w) x 8.74 (h) x 0.59 (d)

Table of Contents

1 Quality 1
2 Business 10
3 Customers 17
4 Total Offering 38
5 Processes 49
6 People 63
7 Leadership 77
8 Not The Quality Manager 90
Epilogue 101
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