Quality Customer Service Rekindling the Art of Service to Customers

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Overview

Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, ...
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Quality Customer Service : Rekindling the Art of Service to Customers

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Overview

Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures, Baby Boomers, Generation X, and Generation Y. It provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders affect quality.
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Product Details

  • ISBN-13: 9780615148977
  • Publisher: Sharon L. Burton
  • Publication date: 6/28/2007
  • Pages: 164
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.38 (d)

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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted May 13, 2008

    Humorous yet informative...

    Author Sharon Burton, who has nearly 20 years of experience in customer service, has written an easy to read and very entertaining business book geared towards the art of providing quality customer service. Burton uses seven characters to illustrate seven different customer service scenarios. Representing customer service scenarios in the areas of transportation, grocery, medical, restaurant, retail, banking and education, the characters first conduct a brainstorming session, and then decide to go seek out customer service from different businesses. The characters then reunite at the end of the week to discuss their experiences. The clever way that this book is written is like no other business book I have every read. It¿s entertaining and even humorous, yet informative. I highly recommend this book for business students or anyone interested in the customer service industry.

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