Quality Health Care: A Guide To Developing And Using Indicators / Edition 1

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Overview

Written by an internationally-recognized expert in the field of quality management, this book will serve as your guide for planning and implementing a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. You’ll also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on your progress toward quality measurement. Finally, this book shows you how to analyze your data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.
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Product Details

  • ISBN-13: 9780763748050
  • Publisher: Jones & Bartlett Learning
  • Publication date: 3/12/2004
  • Edition description: 1E
  • Edition number: 1
  • Pages: 343
  • Sales rank: 1,425,719
  • Product dimensions: 6.36 (w) x 9.37 (h) x 1.27 (d)

Table of Contents

Introduction
Preface
Acknowledgments
Ch. 1 Setting the Context 1
Ch. 2 Measuring the Voice of the Customer 19
Ch. 3 Indicator Selection and Development 53
Ch. 4 Organizing Indicators Into Strategic Dashboards 123
Ch. 5 Tapping the Knowledge That Hides In Data 151
Ch. 6 Overcoming Numerical Illiteracy 173
Ch. 7 Applying Quality Measurement Principles 229
Ch. 8 Connecting the Dots 295
Index 329
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