Doody's Review ServiceReviewer: Christine L. Komondoros(Froedtert Hospital)
Description: This is an informative new book outlining application of a total quality improvement process in an ambulatory care environment.
Purpose: The intent is to provide ambulatory care organizations with quality assessment and improvement concepts, methods, and tools necessary to plan and institute a total quality improvement (TQI) process appropriate for individual organizations. In light of health care reform, increased competition in the health care arena, and the need to improve customer satisfaction, this book is a valuable resource, meeting its objectives.
Audience: This book is targeted to ambulatory care managers and physicians. It is an excellent guide for all committed to quality who are empowered to make change. The authors are very credible, with references substantiating proven TQI processes.
Features: The numerous figures and illustrations in the book help the reader visualize concepts, processes, and tools in the quality process. This is extremely helpful to organizations that are not familiar with the TQI concept. The references are current and substantiate the move toward total quality in an ambulatory care setting.
Assessment: This book is beneficial to ambulatory care organizations instituting a total quality improvement process. The concepts and terms are clearly defined with sufficient examples and illustrations to support the text. The four case studies demonstrate the success of applied TQI concepts in a health care setting.