Quality Improvement: Concepts, Programs, and Techniques / Edition 1

Quality Improvement: Concepts, Programs, and Techniques / Edition 1

by Patricia Schroeder

ISBN-10: 0801670039

ISBN-13: 9780801670039

Pub. Date: 10/28/1993

Publisher: Mosby, Incorporated

Product Details

Mosby, Incorporated
Publication date:
Product dimensions:
8.66(w) x 11.02(h) x (d)
Age Range:
18 Years

Table of Contents

Sect. IImproving Quality and Performance: Concepts and Strategies1
1Improving Quality and Performance: The Concepts3
2Improving Quality and Performance: The Programs12
3Improving Quality and Performance: Tools and Techniques22
4Improving Quality and Performance: Implications for the Team Facilitator/Quality Adviser47
5Improving Quality and Performance: Implications for Managers53
6Improving Quality and Performance: Implications for Staff Education and Development61
Sect. IIImproving Quality and Performance: Applications and Examples71
7From QA to QI: People, Materials, and Methods Bridge the Transition73
8Monitoring Skin Integrity within a CQI Structure85
9Patient Identification: A Quality Imperative95
10Patient Satisfaction: A CQI Pilot Project102
11Cutting the Blame Rope in the Transfer Tug-of-War: A QI Project Team Approach116
12Incident Reporting within the Framework of CQI: Data Collection or Finger Pointing?130
13"If Only They Would": Creating Change Through a Quality Initiative137
14Moving from QA to CQI: Getting Started146
15Creating A Quality Corporate Culture through 100 Percent Employee Involvement157
16Total Quality Management in an Academic Teaching Hospital: Early Experiences170
17Planning and Implementing Total Quality Management181
18Improving Quality and Performance: Lessons Learned193

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