×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Quality Management In Health Care: Principles And Methods / Edition 2
     

Quality Management In Health Care: Principles And Methods / Edition 2

by Donald Lighter, Douglas C. Fair
 

See All Formats & Editions

ISBN-10: 0763732184

ISBN-13: 9780763732189

Pub. Date: 02/24/2004

Publisher: Jones & Bartlett Learning

Now in its second edition, Quality Management in Health Care: Principles and Methods addresses the mounting pressure on the health care industry to control costs while providing the highest quality care and services. In doing so, it provides students with a solid foundation in the implementation of quality improvement activities and the tools necessary to evaluate

Overview

Now in its second edition, Quality Management in Health Care: Principles and Methods addresses the mounting pressure on the health care industry to control costs while providing the highest quality care and services. In doing so, it provides students with a solid foundation in the implementation of quality improvement activities and the tools necessary to evaluate and improve their efforts toward quality of care. With an emphasis on general theory and practical applications, the text delineates the techniques that form the basis of quality management in medicine, such as group processes, process orientation, statistical process control, and statistical techniques. A clear and concise writing style and effective use of examples, illustrations, and case studies elucidate the complex topics presented in the text.

Product Details

ISBN-13:
9780763732189
Publisher:
Jones & Bartlett Learning
Publication date:
02/24/2004
Edition description:
2E
Pages:
589
Sales rank:
1,127,832
Product dimensions:
10.00(w) x 7.00(h) x 1.23(d)

Table of Contents

Contributorsvii
Foreword to the First Editionix
Foreword to the Second Editionxi
Prefacexiii
Acknowledgmentsxv
Chapter 1The Rationale for Quality Improvement in Health Care1
Introduction1
Changing Health Care Environment2
Growth of QI in Health Care4
Transition to Integrated Health Care Delivery Systems7
Delicate Balance Between Quality and Access8
Next Level: Systemwide10
Discussion Points10
Chapter 2Group Processes in Health Care Quality Improvement13
Introduction13
Teamwork Concepts14
Use of Teams in Organizations17
Group Process Techniques27
Special Situations: Team-Building Approaches35
Teamwork: The Key to Higher Quality39
Discussion Points40
Chapter 3Process Orientation in Health Care43
Introduction43
Process-Analysis Tools45
Failure Mode and Effects Analysis--Prospective Process Review84
Root Cause Analysis--Retropective Process Review88
Continuous QI--Concurrent Process Review89
Relationship of Quality Assurance Approaches90
Data Requirements in Quality91
Discussion Points99
Chapter 4Statistical Process Control: Basic Principles103
Introduction103
Data Analysis Models103
Process Problems and Statistical Process Control106
Statistical Basis of SPC109
Conclusion122
Discussion Points122
Appendix 4.A124
Chapter 5Statistical Process Control Approaches: Basic Theory and Use of Control Charts127
Introduction127
Overview of Data Types127
Charts for Categorical Attributes128
Charts for Counts Attributes135
Analysis of Variables Data144
Runs Testing in Control Charts169
The Power of Control Charts170
Discussion Points170
Appendix 5.A172
Chapter 6Advanced Statistical Process Control173
Introduction173
Using the Control Chart Selection Diagram173
Discussion Points237
Chapter 7Advanced Statistical Applications in Continuous Quality Improvement239
Introduction239
Discrete Contributions239
Continuous Distributions242
Statistical Inference248
ANOVA249
Regression Analysis262
Analysis of Means275
Design of Experiments282
Sources of Data for QI287
Discussion Points292
Chapter 8Clinical Processes: Clinical Practice Guidelines295
Introduction295
History of Clinical Practice Guidelines in Health Care295
Use of CPGs in Health Care297
Creation of CPGs302
Discussion Points317
Chapter 9Strategies for Implementing Quality Improvement321
Introduction321
Deming's 14 Principles Applied to Health Care321
Approaches to Implementation337
Phases of Organizational Change337
Institutionalization of Change353
Balanced Scorecard Approach to QI354
QI Implementation in Complex Organizations362
Discussion Points363
Chapter 10Making Continuous Quality Improvement Work: Care Management365
Introduction365
Care Management: A Contemporary Approach366
Care Management: Theoretical Framework367
Key Elements of a Care Management Program369
Development of a Care Management Program374
Financial Analysis of Care Management Programs398
Provider Involvement in Care Management414
Partnerships Within the Industry416
Future of Care Management419
Discussion Points420
Appendix 10.AQuality Improvement and Health Statistics Data Sources425
Chapter 11Legal and Regulatory Issues in Quality Improvement429
Introduction429
Federal Legislation and Regulation430
The NCQA437
Utilization Review Accreditation Commission445
Joint Commission on Accreditation of Healthcare Organizations447
Foundation for Accountability449
Malcolm Baldrige National Quality Award452
International Organization for Standardization 9000454
QI and Reducing Risk458
Regulatory Agencies and the Growth of QI in Health Care459
Discussion Points459
Appendix 11.AQISMC Domain 1463
Appendix 11.BQISMC Domain 2491
Appendix 11.CQISMC Domain 3507
Appendix 11.DQISMC Domain 4537
Chapter 12The Future of Continuous Quality Improvement in Health Care541
Introduction541
Quality Milestone 1Improved Information Management542
Quality Milestone 2Health Care System Integration548
Quality Milestone 3Consumerism549
Quality Milestone 4Education551
Quality Milestone 5Federal and State Government Programs Emphasis on Quality552
Quality Milestone 6Adoption of the Quality Philosophy554
QI Is the Answer555
Discussion Points556
Glossary563
Index575

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews