This practical guide provides answers to the 'whats', 'whys' and 'hows' of quality management (QM) as educational leaders are trying to define quality in their schools and districts. Using the successes of the private sector as a starting point, the authors show administrators how to apply QM in their school or district, how to make sound decisions and how to cope with setbacks. They provide all the essential information to make a wise and practical choice about quality and how to get the process under way.
Roger Kaufman is Professor Emeritus, Florida State University, and Director of Roger Kaufman & Associates. He is also Distinguished Research Professor at the Sonora Institute of Technology. His PhD is in communications from New York University. He consults with public and private organizations in the United States, Canada, Australia, New Zealand, Latin America, and Europe. He is a Certified Performance Technologist and a Diplomate in School Psychology and a Fellow in Educational Psychology of the American Psychological Association. He has been recognized by the ASTD for Distinguished Contribution to Workplace Learning and Performance. Dr. Kaufman has published 39 books and more than 256 articles on strategic planning, performance improvement, quality management and continuous improvement, needs assessment, management, and evaluation.
Quality Management (QM)
Delivering Continuous Improvement
Elements of QM in Education
Implementing QM in Your School or District
Quality Management Plus
QM+ Delivers More
The Quality System
Assuring Scientific Bases for Decision Making
Dealing with Breakdowns
The Rest of the Story
Put it All to Work