Quality Restaurant Service Guaranteed: A Training Outline / Edition 1

Quality Restaurant Service Guaranteed: A Training Outline / Edition 1

by Nancy Loman Scanlon
     
 

ISBN-10: 0471028525

ISBN-13: 9780471028529

Pub. Date: 07/28/1998

Publisher: Wiley

How to match quality service with increased profitability—a systematic and detailed guide for hotel and restaurant owners, operators, managers, and trainers.

Are you looking for a way to make your food and beverage operation really stand out? One sure way is to improve your service program so that it not only satisfies your customers but increases your

Overview

How to match quality service with increased profitability—a systematic and detailed guide for hotel and restaurant owners, operators, managers, and trainers.

Are you looking for a way to make your food and beverage operation really stand out? One sure way is to improve your service program so that it not only satisfies your customers but increases your operation's profits. This book provides a detailed guide that foodservice professionals can easily follow to discover the hidden potential in every service program.

Foodservice owners and managers will learn how to chart an effective path to high-quality service and what steps they need to take to get there. This approach is one that has been used in dozens of hotels and restaurants nationwide with continued success. With these detailed blueprints in hand, the reader will be well equipped to develop quality service for operations ranging from quick-food establishments to full-service restaurants.

The author thoroughly covers the basic level of service for each type of foodservice operation and then highlights areas where specific techniques can boost overall quality. One important area—identifying and meeting customer needs and expectations—is made less confusing with the help of marketing exercises. Applying this knowledge to real-world situations is seamless with the aid of the worksheets provided. Dozens of photographs throughout vividly illustrate quality foodservice in action in hotels and restaurants throughout the country.

Product Details

ISBN-13:
9780471028529
Publisher:
Wiley
Publication date:
07/28/1998
Edition description:
New Edition
Pages:
224
Product dimensions:
6.14(w) x 9.21(h) x 0.56(d)

Table of Contents

Quality Service Success Stories.

The Keys to Success.

The Quality Service Customer.

Capturing Market Share.

The Successful Service Experience.

Delivering Quality Service.

Creating Quality Service.

Guaranteeing Quality Service.

Bibliography.

Index.

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