Rath and Strong's Six Sigma Team Pocket Guide: How to Be an Effective Team Leader or Team Member / Edition 1

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The companion follow-up to one of the bestselling Six Sigma books ever published

An alarming number of Six Sigma projects are failing--not because of misuse of Six Sigma's statistical tools but because of internal politics and poor communication between team members and the rest of the organization.

The Rath & Strong's Six Sigma Team Pocket Guide helps team leaders and members reverse this trend, explaining the interpersonal and political skills needed to make each Six Sigma project a success.

Written in the "pocket guide" format that proved so successful with the first Rath &Strong guide, and based on the firm's popular Six Sigma training workshops, this handy reference will show Six Sigma team leaders and members how to:

  • Get buy-in and cooperation from all levels of the organization
  • Lead or participate in productive team meetings
  • Plan the people/team side just as they would plan the technical side
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Product Details

  • ISBN-13: 9780071417563
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 3/4/2003
  • Format: Spiral Bound
  • Edition description: SPIRAL
  • Edition number: 1
  • Pages: 200
  • Sales rank: 662,896
  • Product dimensions: 3.30 (w) x 5.50 (h) x 0.38 (d)

Meet the Author

Rath & Strong is a leading management consulting firm, and has extensive experience launching Six Sigma programs and similar large-scale change efforts in many firms across a wide variety of industries. Founded in 1935 as an industrial engineering firm, today Rath & Strong provides consulting services in operations, human resources, Six Sigma, change management and leadership--addressing all dimensions of Six Sigma.

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Table of Contents

Introduction: Why Team and Influence Skills Are Required to Make Six Sigma Projects Work
Pt. I Getting the Six Sigma Project Team Started 1
Ch. 1 The Role of the Project Team Leader 3
Ch. 2 The Role of the Project Team Member 11
Ch. 3 What to Do at the First Six Sigma Project Team Meeting 15
Ch. 4 How to Establish Project Team Goals, Roles, and Procedures 21
Pt. II Team Skills Needed in Successfully Complete a Six Sigma Project 29
Ch. 5 How to Have an Effective Project Team Meeting 31
Ch. 6 How to Make Decisions on the Project Team 39
Ch. 7 Three Ways to Handle Project Team Conflict, and When Each Works Best 47
Ch. 8 How to Deal with Difficult Project Team Members 53
Ch. 9 How to Figure Out What's Wrong When the Team Isn't Working Well or Loses Momentum 61
Pt. III Getting Buy-in for Your Project 77
Ch. 10 The "Politics" of Six Sigma Projects: Planning to Get Support and Cooperation from People Outside the Team 79
Ch. 11 Five Ways to Influence People to Cooperate with Your Six Sigma Project 95
Ch. 12 How to Communicate with People Whose Help You Need 107
Ch. 13 How to Be a Better Listener So That People Will Want to Help You 115
Ch. 14 How to Avoid the Pitfalls of E-Mail on Six Sigma Projects 123
Ch. 15 How to Make an Effective Presentation About Your Six Sigma Project 129
Ch. 16 What to Do When You're Not Getting Cooperation 135
Ch. 17 Sample Plans for Getting Buy In 147
Conclusion: Final Thoughts on Using This Pocket Guide 173
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