Raving Fans: A Revolutionary Approach to Customer Service

Raving Fans: A Revolutionary Approach to Customer Service

by Kenneth Blanchard, Sheldon Bowles, Rick Adamson, Kate Borges
     
 

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month.

America is in the midst of a service crisis that

Overview

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans.

Product Details

ISBN-13:
9780739309537
Publisher:
Penguin Random House Audio Publishing Group
Publication date:
01/13/2004
Edition description:
Abridged, 2 CDs, 90 min.
Sales rank:
252,207
Product dimensions:
5.06(w) x 5.89(h) x 0.55(d)

Meet the Author

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

From the Cassette edition.

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