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| Preface | ||
| 1 | The Importance of Interpersonal Skills: The Relationship Imperative | 1 |
| 2 | Self-Disclosure | 31 |
| 3 | Developing and Maintaining Trust | 73 |
| 4 | Increasing Your Communication Skills | 105 |
| 5 | Expressing Your Feelings Verbally | 145 |
| 6 | Expressing Your Feelings Nonverbally | 171 |
| 7 | Helpful Listening and Responding | 187 |
| 8 | Resolving Interpersonal Conflicts | 225 |
| 9 | Anger, Stress, and Managing Feelings | 289 |
| 10 | Building Relationships With Diverse Others | 335 |
| 11 | Barriers to Interpersonal Effectiveness | 363 |
| Epilogue | 393 | |
| Summary of Interpersonal Skills | 396 | |
| Appendix | 401 | |
| Glossary | 405 | |
| References | 413 | |
| Index | 416 |
Overview