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Reaching Out : Interpersonal Effectiveness and Self-Actualization / Edition 7
     

Reaching Out : Interpersonal Effectiveness and Self-Actualization / Edition 7

by David W. Johnson
 

ISBN-10: 020530835X

ISBN-13: 9780205308354

Pub. Date: 12/16/1999

Publisher: Allyn & Bacon, Inc.

Reaching Out provides the theory and experience necessary to develop effective interpersonal skills. By reviewing current psychological research on how to build and maintain friendships and then integrating this material with a rich array of skill-building exercises, the book provides a thorough and appealing approach to learning about

Overview

Reaching Out provides the theory and experience necessary to develop effective interpersonal skills. By reviewing current psychological research on how to build and maintain friendships and then integrating this material with a rich array of skill-building exercises, the book provides a thorough and appealing approach to learning about interpersonal skills. Readers acquire the skills and knowledge to do the following: a) get to know and trust each other; b) communicate with each other accurately and unambiguously; c) resolve conflicts and relationship problems constructively; and d) encourage and appreciate diversity. No matter what occupations or relationships readers become involved in, their success will largely be determined by how skilled they are interpersonally. This book begins a journey of continuous improvement. For anyone interested in self-development and improving interpersonal relations.

Product Details

ISBN-13:
9780205308354
Publisher:
Allyn & Bacon, Inc.
Publication date:
12/16/1999
Edition description:
Older Edition
Pages:
436
Product dimensions:
6.04(w) x 8.99(h) x 0.80(d)

Table of Contents

Prefacexi
Chapter 1Importance of Interpersonal Skills1
The Power of Interpersonal Skills1
The Relationship Imperative2
Why Improve Your Interpersonal Skills?5
Your Invitation to Improve Your Interpersonal Skills6
What's in This Book7
Interpersonal Interaction and Relationships9
The Value of Interpersonal Relationships12
Difficulties in Forming Relationships19
The Application of Social Science Research to Interpersonal Skills23
Learning from Experience24
Learning Interpersonal Skills26
Accepting the Invitation29
Comprehension Test A30
Comprehension Test B31
Summary36
Answers37
Chapter 2Self-Disclosure39
Introduction39
Being Open with and to Other People45
Openness with Other Individuals46
Self-Disclosure and Self-Awareness51
Self-Awareness Through Feedback from Others57
Self-Acceptance and Self-Disclosure62
Self-Disclosure and Self-Presentation63
Comprehension Test A86
Comprehension Test B87
Self-Diagnosis88
Summary89
Answers91
Chapter 3Developing and Maintaining Trust93
Introduction93
Developing and Maintaining Trust94
Being Trusting and Trustworthy96
Building Interpersonal Trust97
Destroying Trust99
Reestablishing Trust After It Has Been Broken100
Trusting Appropriately100
Comprehension Test103
Chapter Review120
Self-Diagnosis121
Summary121
Answers121
Chapter 4Increasing Your Communication Skills123
Introduction123
What Is Communication?124
Effective Communication Versus Misunderstandings128
Comprehension Test A131
Sending Messages Effectively132
Comprehension Test B135
Comprehension Test C147
Improving Your Receiving Skills148
Theory on Listening and Responding151
Comprehension Test D153
Theory on Selective Perception in Listening and Responding155
Comprehension Test E157
Comprehension Test F158
Toward Improved Communication Skills161
Chapter Review161
Self-Diagnosis163
Summary164
Answers164
Chapter 5Expressing Your Feelings Verbally167
The Power of Feelings167
Saying What You Feel168
What's Going on Inside?170
Comprehension Test A175
When Feelings Are Not Expressed176
Comprehension Test B177
Expressing Your Feelings Verbally178
Comprehension Test C180
Checking Your Perception of Another's Feelings187
Chapter Review189
Self-Diagnosis190
Summary190
Answers191
Chapter 6Expressing Your Feelings Nonverbally193
Introduction193
Nonverbal Communication194
Importance of Making Your Verbal and Nonverbal Messages Congruent205
Chapter Review210
Self-Diagnosis210
Summary211
Answers211
Chapter 7Helpful Listening and Responding213
Responding to Another Person's Problems213
Intentions Underlying the Responses222
Comprehension Test A230
Helping People Solve Their Problems231
Listening and Responding Alternatives232
Comprehension Test B234
Phrasing an Accurate Understanding Response234
Chapter Review245
Self-Diagnosis246
Summary246
Answers247
Chapter 8Resolving Interpersonal Conflicts249
You Must Negotiate249
Comprehension Test A260
Conflict Strategies262
Comprehension Test B267
Negotiating269
Effective Problem-Solving Negotiating275
Refusal Skills: This Issue Is Nonnegotiable297
Negotiation: A Review of the Rules299
Chapter Review301
Self-Diagnosis302
Summary303
Answers303
Chapter 9Anger, Stress, and Managing Feelings305
The Nature of Stress305
Managing Stress Through Social Support Systems311
The Nature and Value of Anger312
Comprehension Test315
Rules for Managing Anger Constructively315
Eliminating Unwanted Feelings from Your Life329
How to Deal with an Angry Person339
Anger and Negotiations342
Chapter Review344
Self-Diagnosis344
Summary345
Answers345
Chapter 10Building Relationships with Diverse Individuals347
Introduction347
Step 1Recognize and Value Diversity349
Step 2Interact with Diverse Individuals in a Cooperative Context350
Step 3Build Pride in Your Historical and Cultural Identity351
Step 4Appreciate Others' Historical and Cultural Backgrounds356
Step 5Establish a Superordinate Identity358
Step 6Reduce Internal Barriers to Constructive Interaction361
Step 7Resolve Conflicts Constructively370
Step 8Internalize Pluralistic Values371
Other Aspects of Diversity373
Friendships377
Chapter Review379
Self-Diagnosis380
Summary380
Answers381
Chapter 11Barriers to Interpersonal Effectiveness383
Introduction383
Managing Anxiety and Fear384
Breathing389
Progressive Muscle Relaxation390
Shyness392
Understanding Your Shyness393
Building Your Self-Esteem394
Avoiding Self-Blame397
Mistakes and Self-Talk398
Chapter Review400
Self-Diagnosis400
Summary401
Answers401
Chapter 12Epilogue403
Importance of Interpersonal Skills403
Interpersonal Effectiveness, Self-Actualization, and Interpersonal Skills405
Looking Forward410
Appendix417
Glossary421
References429
Index431

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