Reengineering the Corporation: A Manifesto for Business Revolution

Reengineering the Corporation: A Manifesto for Business Revolution

by Michael Hammer, James Champy
     
 

The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance.

Michael

See more details below

Overview

The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance.

Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create—promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.

Product Details

ISBN-13:
9780060559533
Publisher:
HarperCollins Publishers
Publication date:
12/23/2003
Series:
Collins Business Essentials Series
Edition description:
Revised
Pages:
272
Sales rank:
227,972
Product dimensions:
5.31(w) x 8.00(h) x 0.61(d)

Table of Contents

Prologue: Reengineering for the Twenty-first Century1
1The Crisis That Will Not Go Away9
2Reengineering: The Path to Change34
3Rethinking Business Processes53
4The New World of Work69
5The Enabling Role of Information Technology87
6Who Will Reengineer?106
7The Hunt for Reengineering Opportunites122
8The Experience of Process Redesign139
9Embarking on Reengineering153
10One Company's Experience: Duke Power165
11One Company's Experience: IBM185
12One Company's Experience: Deere202
13Succeeding at Reengineering221
Epilogue235
Frequently Asked Questions (FAQs)237
Index247

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >