Reference and Information Service in the 21st Century / Edition 1

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Product Details

  • ISBN-13: 9781555705633
  • Publisher: American Library Association
  • Publication date: 7/1/2006
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 378
  • Product dimensions: 6.00 (w) x 8.90 (h) x 1.00 (d)

Table of Contents

1 Introducing reference and information services 3
2 Determining the question : in-person, telephone, and virtual reference interviews 15
3 Finding the answer : basic search techniques 31
4 Answering questions about books, magazines, newspapers, libraries, publishers, and bibliographic networks - bibliographic resources 53
5 Answering questions about anything and everything - encyclopedias 69
6 Answering questions that require handy facts - ready reference sources 93
7 Answering questions about words - dictionaries 111
8 Answering questions about current events and issues - indexes 135
9 Answering questions about health, law, and business - special guidelines and sources 155
10 Answering questions about geography, countries, and travel - atlases, gazetteers, maps, geographic information systems, and travel guides 183
11 Answering questions about the lives of people - biographical information sources 199
12 Answering questions about governments - government information sources 213
13 When and how to use the Internet as a reference tool 233
14 Reader's advisory work 253
15 Reference work with children and young adults 265
16 User instruction in the reference department 273
17 Selecting and evaluating reference materials 289
18 Managing reference departments 303
19 Assessing and improving reference services 315
20 The future of information service 337
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