×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Reference and Information Services: An Introduction / Edition 4
     

Reference and Information Services: An Introduction / Edition 4

5.0 1
by Richard E Bopp, Linda C. Smith
 

See All Formats & Editions

ISBN-10: 1591583748

ISBN-13: 9781591583745

Pub. Date: 05/23/2011

Publisher: ABC-CLIO, Incorporated

Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to

Overview

Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries.

A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study.

A new companion website provides links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.

Product Details

ISBN-13:
9781591583745
Publisher:
ABC-CLIO, Incorporated
Publication date:
05/23/2011
Series:
Library and Information Science Text Series
Edition description:
4TH
Pages:
743
Sales rank:
398,178
Product dimensions:
7.00(w) x 10.00(h) x 1.50(d)
Age Range:
18 Years

Table of Contents

Preface

Acknowledgments

List of Contributors

Part 1: Concepts and Processes

Chapter 1: History and Varieties of References Services

Chapter 2: The Reference Interview

Chapter 3: Bibliographic Control, Organization of Information, and Search Strategies

Chapter 4: Introduction to Electronic Reference Services

Chapter 5: Trends in Electronic Reference Services Opportunities and Challenges

Chapter 6: Instruction as a Reference Service

Chapter 7: Reference Staff Training and Development

Chapter 8: Evaluation of Reference Services

Chapter 9: Organization and Management of Refrence and Information Services

Chapter 10: A Philosophy of Service

Chapter 11: Reference Services for Specific Populations

Part II: Information Sources and Their Use

Chapter 12: Selection and Evaluation of Reference Sources

Chapter 13: Directories

Chapter 14: Almanacs, Yearbooks, and Handbooks

Chapter 15: Biographical Sources

Chapter 16: Dictionaries

Chapter 17: Encyclopedias

Chapter 18: Geographical Sources

Chapter 19: Bibliographies and Library Catalogs

Chapter 20: Indexes and Abstracts

Chapter 21: Government Documents and Statistics Sources

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews

Reference and Information Services 5 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago
This was a required textbook for my class and I found it to be very helpful.