Reference and Information Services: An Introduction

Overview

Updated to reflect the latest trends and the newest sources commonly used for reference work, this new edition includes more detailed discussion of a wider range of reference-related services-including interlibrary loan, document delivery, and readers' advisory services. There is also increased attention to ethical issues and a stronger focus on user-centered services, both face-to-face and mediated by technology. In addition, the authors discuss Web sites of significant value ...

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Overview

Updated to reflect the latest trends and the newest sources commonly used for reference work, this new edition includes more detailed discussion of a wider range of reference-related services-including interlibrary loan, document delivery, and readers' advisory services. There is also increased attention to ethical issues and a stronger focus on user-centered services, both face-to-face and mediated by technology. In addition, the authors discuss Web sites of significant value and the impact of the Internet on reference services.

Updated to reflect the latest trends in reference services and the newest sources commonly used for reference work, this long-awaited book offers you a state-of-the-art view of the concepts, theories, and practicalities of reference work today. A host of specialists have contributed to the collection. This new edition includes more detailed discussion of a wider range of reference-related services-including interlibrary loan, document delivery, and readers' advisory services. There is also increased attention to ethical issues and a stronger focus on user-centered services, both face-to-face and mediated by technology. In addition, the authors discuss Web sites of significant value to reference services and the impact of the Internet and World Wide Web on reference services. This carefully designed and readable text explains the essential theory and provides the practical knowledge necessary for an initial reference course. Its broad scope and organizational clarity will benefit students and practit

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Editorial Reviews

Booknews
Textbook for an initial reference course provides beginning students in library and information science with an overview of the most important tools for general reference work as well as the concepts and theory behind contemporary reference services. Annotation c. Book News, Inc., Portland, OR (booknews.com)
From The Critics
Now in a fully updated and expanded third edition, Reference And Information Services offers detailed discussion on a wide range of reference-related services including interlibrary loan, document delivery, access to networked electronic resources, readers' advisory services, and more. Of special interest on the chapters regarding the Internet and World Wide Web, the attention to ethical issues and the strong focus on user-centered services, both face-to-face and those mediated by technology. Reference And Information Services is an essential reference for library school and professional library reference collections, as well as in-service library training supplement reading resource lists. REVIEW%> THE LANGUAGE STUDIES SHELF
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Product Details

  • ISBN-13: 9781563081309
  • Publisher: Libraries Unlimited
  • Publication date: 7/28/1995
  • Series: Library Science Text Series
  • Format: Library Binding
  • Edition description: REV
  • Edition number: 2
  • Pages: 626
  • Product dimensions: 7.33 (w) x 10.25 (h) x 1.77 (d)

Meet the Author

RICHARD E. BOPP, retired, was Associate Professor of Library Administration, University of Illinois, UrbanaChampaign.

LINDA C. SMITH is Professor and Associate Dean, Graduate School of Library and Information Science, University of Illinois, UrbanaChampaign. She serves on the editorial board of Library Quarterly. She received the Isadore Gilbert MudgeR. R. Bowker Award for distinguished contribution to reference librarianship and was named a Distinguished Teacher/Scholar. She is also the 2004 recipient of the Beta Phi Mu Award for distinguished service to education for librarianship.

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Table of Contents

Preface
Acknowledgments
List of Contributors
Pt. I Concepts and Processes
1 History and Varieties of Reference Services 3
2 Ethical Aspects of Reference Service 28
3 The Reference Interview 47
4 Bibliographic Control, Organization of Information, and Search Strategies 69
5 Electronic Resources for Reference 97
6 Understanding Electronic Information Systems for Reference 126
7 Access-Related Reference Services 149
8 Instruction 177
9 Reference Service Improvement: Staff Orientation, Training, and Continuing Education 210
10 Evaluation of Reference Services 245
11 Organizing, Delivering, and Managing Reference Services 265
12 Reference Services for Specific Populations 279
Pt. II Information Sources and Their Use
13 Selection and Evaluation of Reference Sources 309
14 Directories 331
15 Almanacs, Yearbooks, and Handbooks 357
16 Biographical Sources 381
17 Dictionaries 409
18 Encyclopedias 433
19 Geographical Sources 460
20 Bibliographic Sources 480
21 Indexes and Abstracts 509
22 Government Documents and Statistics Sources 537
Author/Title Index 595
Subject Index 611
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