Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector Reform / Edition 1

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Will information technology help reinvent government? It might, but only if it is correctly managed. This book provides a new model for management of information age reform, based on international case-studies drawn from the US, UK, mainland Europe, and developing countries. It offers practical guidance and analytical insights and will be of value to practitioners, students, educators and researchers in both public administration and information systems.

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Product Details

Table of Contents

List of figures
List of tables and boxes
Notes on contributors
Introduction: the focus and content of this book 1
Pt. 1 Information Age Reform
1 Reinventing government in the information age 9
2 Different approaches to information age reform 22
3 Understanding success and failure in information age reform 49
4 Better information age reform: reducing the risk of information systems failure 75
Pt. 2 Management Information Systems
5 Information systems for improved performance management: development approaches in US public agencies 113
6 Automating personnel records for improved management of human resources: the experience of three African governments 135
7 Evaluating information systems for decentralisation: health management reform in Ecuador 156
Pt. 3 Extra-Organisational Information Systems
8 Internet-enabled applications for local government democratisation: contradictions of the Swedish experience 177
9 Community development and democratisation through information technology: building the new South Africa 194
10 Information technology's impact on the quality of democracy: reinventing the 'democratic vessel' 211
Pt. 4 National Planning for Information Age Reform
11 Transforming accountability for government information technology projects: the impact of new US legislation 231
12 Outsourcing and government information technology strategy: relevance of external consultant models in Barbados 253
13 Meeting training needs for information age reform: shortcomings of current training provision 271
Pt. 5 Organisational Planning for Information Age Reform
14 Strategic information systems planning: applying private sector frameworks in UK public healthcare 293
15 Reengineering public sector organisations using information technology 312
16 Analysing performance information needs: using framework approaches in a UK public healthcare organisation 331
17 Recruiting and retaining information systems staff for information age reform 350
Appendix Educators' guide 363
Index 376
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  • Anonymous

    Posted August 29, 2001

    Avoid Failure, Build Success for e-Government

    Do you want to know how information technology will and won't help reform the public sector? Then look no further. This new book presents a contemporary and international review of information age reform in government and public sector organisations. Chapters identifying successful and unsuccessful management approaches are complemented by a dozen case studies from the US, UK, mainland Europe, and developing countries. The book provides both practical guidance and analytical insights for practitioners, researchers and students. It includes an educators' guide to using the cases in student classes.

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