The Reinventing Government Workbook: Introducing Frontline Employees To Reinvention / Edition 1

The Reinventing Government Workbook: Introducing Frontline Employees To Reinvention / Edition 1

by David Osborne, Victor Colon Rivera
     
 

ISBN-10: 078794100X

ISBN-13: 9780787941000

Pub. Date: 07/01/1998

Publisher: Wiley

In this user-friAndly set of training materials, David Osborne and Victor Colon Rivera give managers and employees advice on how they can apply the principles behind the reinvention revolution that is changing the way government works. Designed for use in federal, state, and local governments, this workbook includes exercises, brain teasers, and discussion items to

Overview

In this user-friAndly set of training materials, David Osborne and Victor Colon Rivera give managers and employees advice on how they can apply the principles behind the reinvention revolution that is changing the way government works. Designed for use in federal, state, and local governments, this workbook includes exercises, brain teasers, and discussion items to create an interactive, involving learning environment.

The Reinventing Government Workbook is designed to help employees at all levels understand the basic changes that are taking place and how they can help contribute.

The Reinventing Government Facilitator Guide provides detailed, step-by-step instructions on making the training experience rewarding and memorable. It includes useful tips on designing the training program, instructions on using the workbook exercises, answers to frequently asked questions, and more.

Product Details

ISBN-13:
9780787941000
Publisher:
Wiley
Publication date:
07/01/1998
Edition description:
New Edition
Pages:
109
Product dimensions:
5.12(w) x 11.02(h) x 1.18(d)

Table of Contents

Introduction.

Module I: Clarifying Your Purpose.

Principle 1. Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy.

Principle 2. Mission-Driven Government: Transforming Rule-Driven Organizations.

Principle 3. Anticipatory Government: Prevention Rather Than Cure.

Module II: Enhancing Your Performance.

Principle 4. Results-Oriented Government: Buying Outcomes Rather Than Inputs.

Principle 5. Competitive Government: Injecting Competition into Service Delivery.

Principle 6. Enterprising Government: Earning Rather Than Spending.

Module III: Shifting Your Locus of Control.

Principle 7. Decentralized Government: From Hierarchy to Participation and Teamwork.

Principle 8. Community-Owned Government: Empowering Rather Than Serving.

Module IV: Increasing Your Leverage.

Principle 9. Catalytic Government: Steering Rather Than Rowing.

Principle 10. Market-Oriented Government: Leveraging Change Through the Market.

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