The Reinventing Government Workbook: Introducing Frontline Employees To Reinvention / Edition 1

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In this user-friAndly set of training materials, David Osborne and Victor Colon Rivera give managers and employees advice on how they can apply the principles behind the reinvention revolution that is changing the way government works. Designed for use in federal, state, and local governments, this workbook includes exercises, brain teasers, and discussion items to create an interactive, involving learning environment.

The Reinventing Government Workbook is designed to help employees at all levels understand the basic changes that are taking place and how they can help contribute.

The Reinventing Government Facilitator Guide provides detailed, step-by-step instructions on making the training experience rewarding and memorable. It includes useful tips on designing the training program, instructions on using the workbook exercises, answers to frequently asked questions, and more.

In this policy-shaping book, Osborne and Gaebler show the way toward nothing less than an American perestroika, shaking up accepted notions of what governance means with success stories of ghetto schools that brilliantly educate, sanitation departments that make a profit, and police departments that are as efficient as any high-tech corporation.

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Product Details

  • ISBN-13: 9780787941000
  • Publisher: Wiley
  • Publication date: 7/1/1998
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 109
  • Product dimensions: 5.12 (w) x 11.02 (h) x 1.18 (d)

Meet the Author

DAVID OSBORNE is a managing partner of the Public Strategies Group, a consulting firm that helps public organizations develop and implement long-term change strategies. He is the author or co-author of three books: Banishing Bureaucracy: The Five Strategies For Reinventing Government (1997), Reinventing Government (1992), and Laboratories of Democracy (1988). VICTOR COLON RIVERA is the founder and president of VCR-OI Consulting Group, Inc., and a partner of Outplacement International, Inc. He is a former southwestern regional human resource manager for Westinghouse Electric and director of personnel for the New York City Board of Education.

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Table of Contents


Module I: Clarifying Your Purpose.

Principle 1. Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy.

Principle 2. Mission-Driven Government: Transforming Rule-Driven Organizations.

Principle 3. Anticipatory Government: Prevention Rather Than Cure.

Module II: Enhancing Your Performance.

Principle 4. Results-Oriented Government: Buying Outcomes Rather Than Inputs.

Principle 5. Competitive Government: Injecting Competition into Service Delivery.

Principle 6. Enterprising Government: Earning Rather Than Spending.

Module III: Shifting Your Locus of Control.

Principle 7. Decentralized Government: From Hierarchy to Participation and Teamwork.

Principle 8. Community-Owned Government: Empowering Rather Than Serving.

Module IV: Increasing Your Leverage.

Principle 9. Catalytic Government: Steering Rather Than Rowing.

Principle 10. Market-Oriented Government: Leveraging Change Through the Market.

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