The Reinventing Government Workbook: Introducing Frontline Employees To Reinvention / Edition 1

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From the best-selling author of Reinventing Government-a workshopthat charts a new course for those who are searching for ways tomake our government better. Take part in the reinvention revolutionthat is changing the way government works. This workbook brings theideas of Reinventing Government to life by helping you understandand apply the ten principles of reinventing government. Thisworkbook offers you:

  • Guidance on developing innovative and better ways of conductingpublic business
  • Tools and techniques to increase the effectiveness of yourorganization
  • Examples of successful governments that are reinventingthemselves today
Designed for use in federal, state and local government, thematerial includes exercises, brain teasers, and discussion items tocreate an interactive, involving learning environment.

In this policy-shaping book, Osborne and Gaebler show the way toward nothing less than an American perestroika, shaking up accepted notions of what governance means with success stories of ghetto schools that brilliantly educate, sanitation departments that make a profit, and police departments that are as efficient as any high-tech corporation.

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Product Details

  • ISBN-13: 9780787941000
  • Publisher: Wiley
  • Publication date: 7/1/1998
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 109
  • Product dimensions: 5.12 (w) x 11.02 (h) x 1.18 (d)

Meet the Author

DAVID OSBORNE is a managing partner of the Public Strategies Group, a consulting firm that helps public organizations develop and implement long-term change strategies. He is the author or co-author of three books: Banishing Bureaucracy: The Five Strategies For Reinventing Government (1997), Reinventing Government (1992), and Laboratories of Democracy (1988). VICTOR COLON RIVERA is the founder and president of VCR-OI Consulting Group, Inc., and a partner of Outplacement International, Inc. He is a former southwestern regional human resource manager for Westinghouse Electric and director of personnel for the New York City Board of Education.

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Table of Contents


Module I: Clarifying Your Purpose.

Principle 1. Customer-Driven Government: Meeting the Needs of theCustomer, Not the Bureaucracy.

Principle 2. Mission-Driven Government: Transforming Rule-DrivenOrganizations.

Principle 3. Anticipatory Government: Prevention Rather ThanCure.

Module II: Enhancing Your Performance.

Principle 4. Results-Oriented Government: Buying Outcomes RatherThan Inputs.

Principle 5. Competitive Government: Injecting Competition intoService Delivery.

Principle 6. Enterprising Government: Earning Rather ThanSpending.

Module III: Shifting Your Locus of Control.

Principle 7. Decentralized Government: From Hierarchy toParticipation and Teamwork.

Principle 8. Community-Owned Government: Empowering Rather ThanServing.

Module IV: Increasing Your Leverage.

Principle 9. Catalytic Government: Steering Rather ThanRowing.

Principle 10. Market-Oriented Government: Leveraging Change Throughthe Market.

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