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Reinventing Service at the IRS: Report of the Customer Service Task Force
     

Reinventing Service at the IRS: Report of the Customer Service Task Force

by Albert R. Gore, Robert Rubin
 
Includes responses from 30 front-line IRS employees & managers. The Task Force reviewed customer complaints & reports on the IRS, interviewed experts & employees, & listened to the concerns of the American taxpayer. The IRS has already implemented some of the reports recommendations. Sections: a new direction for service; simplify forms, notices & correspondence;

Overview

Includes responses from 30 front-line IRS employees & managers. The Task Force reviewed customer complaints & reports on the IRS, interviewed experts & employees, & listened to the concerns of the American taxpayer. The IRS has already implemented some of the reports recommendations. Sections: a new direction for service; simplify forms, notices & correspondence; provide better telephone service; provide better face-to-face service; help small bus.; create a problem solving system that works; prepare for a paperless future; treat taxpayers as customers; ensure fair treatment for taxpayers; measure what you want to get; & help employees serve customers

Product Details

ISBN-13:
9780788189227
Publisher:
DIANE Publishing Company
Publication date:
12/28/2000
Pages:
115

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