Reliability Simplified: Going beyond Quality to Keep Customer for Life

Overview

Make exceptional reliability your organization's competitive edge! Quality makes a sale, but reliability brings the customer back to buy again. Unfortunately, many managers and employees don't know what is needed to ensure high reliability, and don't understand that tools
they depend on to improve qualilty often have no impact upon
reliability. In order to meet the business challenges of the 21st century, it is imperative that people in ...
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Overview

Make exceptional reliability your organization's competitive edge! Quality makes a sale, but reliability brings the customer back to buy again. Unfortunately, many managers and employees don't know what is needed to ensure high reliability, and don't understand that tools
they depend on to improve qualilty often have no impact upon
reliability. In order to meet the business challenges of the 21st century, it is imperative that people in business today learn key reliability concepts. The communication package Reliability Simplified takes off where ISO 9000 leaves off, focusing on how to design and implement a reliability system that gets results at minimal additional costs. packed with up-to-date assessment methods and operational tools to help you rise to the top of your industry's reliability ratings, this one-of-a-kind book/CD package includes: methods for using your marketing department to understand present and expected customer expectations, and the best ways to meet them; techniques necessary to improve reliability in design; the two most important tools to control manufacturing's contribution to product reliability; how to discover
and eliminate causes of product failure through Environmental Stress Screening; upper management activities--some not so obvious!--that are
often the keys to improved reliability and customer satisfaction. Written specifically for managers and engineers in organizations from 50 employees to 50,000, Reliability Simiplified isn't meant to dazzle
you with numbers. Instead, it demonstrates in understandable, non-technical terms how to corectly evaluate and optimize product reliability. Get a jump on the coming reliability revolution--in which a product's relaibility content will be a central strategic
factor--with the new reliability benchmark. Reliability Simplified.
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Product Details

Table of Contents

About the Series
About the Authors
Dedication
Preface
Acknowledgments
1 Shared Product Reliability Experience 1
2 The Reliability Cycle 29
3 Product Reliability Economics 49
4 Interpreting Product Failure Data 81
5 Product Reliability Mathematics 103
6 Reliability Design Development 125
7 Manufacturing a Reliable Product 155
8 New Product Reliability Qualification 205
9 Environmental Stress Screening (ESS) to Improve Product Reliability 233
10 Product Failure Database and Field Failure Analysis 257
11 The Customer/Consumer 281
12 Product Reliability Management Structure 299
13 If It Can Go Wrong, It Will Go Wrong 337
App. A: Glossary 345
App. B Weibull Distribution 351
App. C References 355
App. D Sampling Plans 357
App. E Critical Values of t 361
App. F Reverse Engineering 363
Index 377
CD-ROM Guided Tour 387
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