Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

by The Culinary Institute of America
     
 

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale

Overview

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, and front-door hospitality to money handling, styles of modern table service, and the relationship between the front and back of the house. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

Product Details

ISBN-13:
9780471380221
Publisher:
Wiley, John & Sons, Incorporated
Publication date:
01/28/2001
Edition description:
Older Edition
Pages:
304
Product dimensions:
7.52(w) x 9.10(h) x 0.62(d)

Meet the Author

Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in either culinary arts or baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.

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