Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners / Edition 3

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Overview

Transforming service into extraordinary guest experiences—with repeat business the reward

For the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant service techniques and principles. This all-new edition features a completely reorganized, updated look at table service and foodservice management, from setting up a dining room and taking guests' orders to executing wine service and handling customer complaints. With straightforward advice from The Culinary Institute of America's expert table service and foodservice management faculty, Remarkable Service, Third Edition offers new "Scripts for Service Scenarios" throughout to help servers practice such real-world scenarios as recommending a dish, taking reservations, and dealing with special requests. This book also addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, and front-door hospitality to money handling, styles of modern table service, and the relationship between the front and back of the house.

  • Foreword by restaurateur Danny Meyer, whose restaurants are legendary for their world-class service
  • Respected industry-wide as a contemporary reference guide and refresher for foodservice professionals
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Product Details

  • ISBN-13: 9781118116876
  • Publisher: Wiley
  • Publication date: 2/3/2014
  • Edition number: 3
  • Pages: 290
  • Sales rank: 202,531
  • Product dimensions: 7.40 (w) x 9.00 (h) x 0.90 (d)

Meet the Author

Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in either culinary arts or baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.

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Table of Contents

PREFACE viii

ACKNOWLEDGMENTS xiv

CHAPTER 1. The Principles of Remarkable Service 2

CHAPTER 2. Styles of Service 20

CHAPTER 3. A Clean and Safe Dining Room 48

CHAPTER 4. Preparing and Maintaining the Dining Room for Remarkable Service 72

CHAPTER 5. Reservations and Waiting Lists 110

CHAPTER 6. Serving Guests 136

CHAPTER 7. Beverage Service 176

CHAPTER 8. Wine Service 208

CHAPTER 9. Banquet Service in the Restaurant 230

CHAPTER 10. Remarkable Service Interactions 254

APPENDIX 268

BIBLIOGRAPHY 277

TRADE AND PROFESSIONAL GROUPS 2 79

INDEX 281

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