The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization

Overview

Are you wondering how to do more with less by pushing "Leanthinking" beyond manufacturing into every area of your company? Meet Tom Papas, the hero of Pascal Dennis's enlightening Leanbusiness novel The Remedy. As plant manager for New JerseyMotors Manufacturing (NJMM), Tom has used Lean methodologies andprocesses to make his manufacturing operation a bright spot forotherwise limping automaker Taylor Motors. Now Tom has been calledto company headquarters near Detroit to meet with Senior VicePresident Rachel ...

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Overview

Are you wondering how to do more with less by pushing "Leanthinking" beyond manufacturing into every area of your company? Meet Tom Papas, the hero of Pascal Dennis's enlightening Leanbusiness novel The Remedy. As plant manager for New JerseyMotors Manufacturing (NJMM), Tom has used Lean methodologies andprocesses to make his manufacturing operation a bright spot forotherwise limping automaker Taylor Motors. Now Tom has been calledto company headquarters near Detroit to meet with Senior VicePresident Rachel Armstrong. Will she offer Tom a promotion? Or willthe shortsighted CFO J. Ed Morgan cut NJMM to the bone and negateall Tom's hard work?

A powerful story for today's challenging economy, TheRemedy doubles as a highly readable playbook for taking yourLean practices into marketing, service, and other parts of theorganization where Lean hasn't typically been applied. Bringingback characters from Dennis's Shingo Prize–winning Lean novelAndy & Me, including the reclusive quality sensei AndySaito, this new tale demonstrates how you can bring Lean processesto your entire enterprise.

Follow Tom, Rachel, and Andy as they embark on a mission torevitalize Taylor Motors in the face of the U.S. auto industry'sdevastating meltdown. Along the way, you'll discover illuminatingnew ways to:

  • Apply Lean concepts and methods beyond manufacturing tocorporate functions such as marketing, supply chain, and design
  • Overcome the politics of large organizations as you createchange
  • Define your True North—your strategic and philosophicalobjective
  • Apply Lean to knowledge-based workflows
  • Understand and strengthen the Four Rules and the FourCapabilities in your organization
  • Reduce waste and build value in different kinds of enterprisessuch as health care and retail

Do you want to improve your business, but haven't consideredLean processes as a possible approach? The Remedy offers avibrant, entertaining look at how today's Lean techniques can beapplied far beyond the factory floor.

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Product Details

  • ISBN-13: 9780470556856
  • Publisher: Wiley
  • Publication date: 7/6/2010
  • Edition number: 1
  • Pages: 272
  • Sales rank: 489,672
  • Product dimensions: 6.46 (w) x 9.09 (h) x 1.00 (d)

Meet the Author

Pascal Dennis is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly- Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyota's best plants, and has worked with leading Toyota senseis in North America and Japan.

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Table of Contents

Acknowledgments.

About the Author.

Preface.

1 Motor City Sadness.

Overview of Lean fundamentals.

How Lean looks different in white-collar environments vs. thefactory.

Waste in health care and the restaurant business.

2 Lotus Land.

The nature of big companies.

Big Company Disease.

Obstacles to transforming big companies.

Role of the Shusa.

3 What Have I Learned?

Lean fundamentals.

Lean thinking—core mental models.

Waste in business processes.

Introduction to problem solving.

Nature of transformation.

4 How Will We Change Their Thinking?

Reflections on how to deepen and extend mental models.

The nature of value and waste in knowledge work.

Grasping the situation by going to see for yourself.

Basics of system thinking.

5 Focus and Alignment—When You're a Jet, You're aJet.

Fundamentals of strategy deployment.

Defining True North, our strategic and philosophicalobjective.

How strategy making actually works in organizations.

How the New York Jets might apply strategy deployment.

6 Cluing into Chloe.

Politics in large organizations.

Creating a shared vision.

Strategy deployment in action.

Deploying targets and tactics through Catchball.

7 A Trip to Boston to Dispel the Fog.

Role of the leader.

The Water Ring model.

How complex systems fail—and succeed.

The Four Rules—Standards, Connections, Pathways,Improvement.

The Remedy to Big Company Disease.

8 Marketing—Leaning Out the Mad Men.

Marketing basics.

Mental models in marketing.

Waste and value in marketing.

Yamazume.

Takt, flow, and pull in Marketing.

Expected, Specified, and Delightful Value.

9 Design and Engineering—Making KnowledgeFlow.

Mental models in Design.

Value and waste in Design and Engineering.

Production physics—implications for Design.

Small batch learning.

Takt, flow, and pull in Design.

Set-based concurrent engineering.

10 Nick Papas Falls into the Abyss.

Mental models in health care.

Value and waste in health care.

Lean fundamentals in health care.

Our health-care mess—root cause and countermeasures.

The Four Capabilities.

The Remedy to Big Company Disease–reprise.

11 My Beautiful Mind—Leaning Out Our SupplyChain.

Mental models in supply chain.

The Nash equilibrium.

The importance of information flow.

The Groundhog Day Effect.

The Bullwhip Effect—causes and countermeasures.

What is heijunka?

Process and system kaizen.

12 Dealers, Spielers, and Concealers.

Mental models in retail.

Principles of lean provision.

Provision/consumption maps.

Politics in large organizations.

Financial aspects of Lean.

Possible effects of standard cost accounting.

Lean in Human Resources.

13 Scylla and Charybdis.

Politics in large organizations.

14 Be My Phenomena.

Nature of transformation.

Ethics.

The cardinal virtues.

Lean leadership.

Glossary.

References. 

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