Renegotiating Health Care: Resolving Conflict to Build Collaboration / Edition 1

Renegotiating Health Care: Resolving Conflict to Build Collaboration / Edition 1

by Leonard J. Marcus, Barry C. Dorn, Phyllis Beck Kritek, Velvet G. Miller
     
 

ISBN-10: 0787950211

ISBN-13: 9780787950217

Pub. Date: 09/17/1999

Publisher: Wiley

For all who work in health care, the daily routine requires constant negotiation of conflict. Decisions affecting numerous people must be made. Competing priorities have to be balanced. And there is constant pressure that the job be done correctly, often within strict time limits. This book offers a practical guide to help better understand conflict, negotiate

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Overview

For all who work in health care, the daily routine requires constant negotiation of conflict. Decisions affecting numerous people must be made. Competing priorities have to be balanced. And there is constant pressure that the job be done correctly, often within strict time limits. This book offers a practical guide to help better understand conflict, negotiate choices, and build systems to improve the processes of decision making. Renegotiating Healthcare takes successful negotiation and conflict resolution concepts developed over the past ten years and sets them in current day health care settings. Through narrative, example, and theory, the book gives all the players in health care—physicians, hospital management, nurses, and public health and public policy leaders—the knowledge and skills they need to put things in perspective and work out problems in an arena where issues, authority, and responsibility are still unclear. back jacket[headline] A Practical Guide to Collaboration [set prominently] "The health care sphere we inhabit would unquestionably be more satisfying if everyone adopted the cooperative techniques taught in this book." —New England Journal of MedicineRenegotiating Health Care presents pragmatic and effective tools for understanding conflict, negotiating differences, and creating a workable balance among those who deliver, receive, administer, and oversee health care. The authors present practical methods and techniques giving all the players the knowledge and skills they need to put their work in perspective and create workable solutions. "Renegotiating Health Care highlights key skills of public health practice. It is an excellent book for those who aspire to leadership."—Deborah Prothrow-Stith, M.D., associate dean, Harvard School of Public Health" I turn to Renegotiating Health Care as a regular reference and guide. The changes and challenges in health care today require a proficient understanding of the pragmatic

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Product Details

ISBN-13:
9780787950217
Publisher:
Wiley
Publication date:
09/17/1999
Edition description:
New Edition
Pages:
496
Product dimensions:
9.00(w) x 6.00(h) x 1.11(d)

Table of Contents

Preface
Acknowledgments
The Authors
1Why Conflict?3
2Moving Beyond Conflict21
3Setting the Stage for Negotiation45
4Interest-Based Negotiation67
5Framing to Generate Options91
6Reframing to Spur Momentum119
7A Public Health and Health Policy Perspective151
8Health Care Management: Balancing Clinical and Business Perspectives179
9Nursing: Negotiating at an Uneven Table207
10The Evolving Doctor237
11Positional Bargaining271
12Mediation, Arbitration, and Dispute Resolution317
13Crafting the Essentials367
14Constructing a Resilient Balance399
List of Characters413
Negotiation Handles417
References441
Index445

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