Research in Technical Communication / Edition 1

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Overview

The purpose of this cutting-edge collection of essays is threefold: first, it presents the principles of data collection and interpretation or the methodological distinctions of a particular method appropriate to technical communication research. Second, it discusses the foundational principles of the methodologies given the primary discipline in which they were created and applied. Finally, it reflects upon the process of importing and employing these methodologies into the research field of technical communication, and on how technical communication research has contributed to the development and application of these methodologies.

Written by many noted scholars in the field and presenting a wide range of research methods, Research in Technical Communication combines theory and practice. Both technical communicators and industry researchers who want to learn more about workplace research and methodologies will find it invaluable, as will beginning and advanced scholars, who will find much that is useful in its variety of subjects.

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Product Details

Meet the Author

LAURA J. GURAK is Associate Professor and Director of the Internet Studies Center in the Rhetoric Department at the University of Minnesota, where she is also a Faculty Fellow in the Law School.

MARY M. LAY is Professor of Rhetoric and former Director of Graduate Studies at the University of Minnesota.

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Table of Contents

Introduction

Considering Ethical Issues in Technical Communication Research by Lee-Ann Kastman Breuch, Andrea M. Olson, and Andrea Breemer Frantz

Ethnographic Research by Susan M. Katz

Analyzing Everyday Texts in Organizational Settings by Carol A. Berkenkotter

Historical Methods for Technical Communication by Teresa Kynell and Bruce Seely

Surveys and Questionnaires by Daniel J. Murphy

Experimental and Quasi-Experimental Research by Davida Charney

Identifying and Accommodating Audiences for Technical and Professional Communication Research by Jo Allen and Sherry Southard

Evaluating the Complete User Experience: Dimensions of Usability by Roger A. Grice

Feminist Criticism and Technical Communication Research by Mary M. Lay

Cultural Studies: An Orientation for Research in Professional Communication by Charlotte Thralls and Nancy Blyler

Science and Technology Studies as a Research Method: Toward a Practical Ethics for Technical Writing by John Monberg

Technical Communication Research in Cyberspace by Laura J. Gurak and Christine M. Silker

Index

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