Residential Integrator's Customer Relations / Edition 1

Residential Integrator's Customer Relations / Edition 1

by Terry Taylor, MS Rd Taylor
     
 

ISBN-10: 1418014133

ISBN-13: 9781418014131

Pub. Date: 08/08/2006

Publisher: Cengage Learning

Residential integrators are often tasked with the responsibility of representing the company's mission, structure, attitude, and professionalism. This book covers the specific customer relationship skills that residential integrators need to be successful in the industry. In-depth coverage begins with a definition of excellent service as a critical component for

Overview

Residential integrators are often tasked with the responsibility of representing the company's mission, structure, attitude, and professionalism. This book covers the specific customer relationship skills that residential integrators need to be successful in the industry. In-depth coverage begins with a definition of excellent service as a critical component for personal and professional success. Effective communication is then defined for face-to-face, telephone, email, and written interactions. Aspects of the client-employee relationship are also covered in detail, followed by the importance of client satisfaction to ensure that the relationship remains strong after an installation is complete.

Product Details

ISBN-13:
9781418014131
Publisher:
Cengage Learning
Publication date:
08/08/2006
Edition description:
1ST
Pages:
144
Product dimensions:
7.90(w) x 9.80(h) x 0.20(d)

Table of Contents

Introduction to Excellent Service. Customer Connection Strategies. Effective Communication for Excellent Service to Customers. Handling Difficult Customer Situations. Training the Customer. Ensuring Customer Satisfaction

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