Resolving Conflict Once and for All: A Practical How-To Guide to Mediating Disputes

Resolving Conflict Once and for All: A Practical How-To Guide to Mediating Disputes

by Mark Stein
     
 
Resolving Conflict Once and For All is a practical, how-to guide to mediating disputes for managers, supervisors, attorneys, therapists, educators... anyone who is called upon to resolve conflict.

In his landmark appearance on "The Oprah Winfrey Show," Mark Stein demystified mediation for millions of viewers. Now in Resolving Conflict Once and For All, he explodes

Overview

Resolving Conflict Once and For All is a practical, how-to guide to mediating disputes for managers, supervisors, attorneys, therapists, educators... anyone who is called upon to resolve conflict.

In his landmark appearance on "The Oprah Winfrey Show," Mark Stein demystified mediation for millions of viewers. Now in Resolving Conflict Once and For All, he explodes the boundaries of who can mediate by sharing the simple secrets of successful mediation with all who want or need to defuse conflicts in their work place, organization, professional practice or community.

International mediation consultant Mark Stein is the President of Mediation First, a comprehensive mediation firm located in Louisville, Kentucky. As a consultant for the U.S. Departments of Justice and Education, he has facilitated the creation of mediation programs in 14 states, including four statewide programs.

Now, in Resolving Conflict Once and For All, Stein expands upon the same technique he's used to mediate thousands of disputes and train over a thousand business managers and community leaders. --From the Jacket

Editorial Reviews

Midwest Book Review
...anyone interested in the finer points of mediating disputes will find this an important key to understanding the mediation process and the art of conflict resolution.
Desfaciendo Enuertos
The authors demonstrate with diaphanous clarity that mediation is neither a difficult institution to understand nor impossible to fulfill.
Conflict Int. Journal of Conflict
...helps to take the mystery out of mediation for the novice.

Product Details

ISBN-13:
9780965642903
Publisher:
Mediation First
Publication date:
09/01/1998
Pages:
140
Product dimensions:
6.05(w) x 8.98(h) x 0.49(d)

What People are saying about this

Gerald Ramsey
...easily readable and delightfully entertaining... empowering readers to help individuals and groups develop productive and satisfying patterns of interacting.
Lisa Hicks
It is the best introduction to mediation that I have seen. It is easy for the novice to understand, yet informative enough to benefit veteran mediators. --Lisa Hicks, Executive Director of the New York State Dispute Resolution Association, Inc.
Nancy Freund
From a human resource perspective...it is comforting to see a step-by-step method for solving problems before they get expensive.
Mark Stein
Mediation is not a mysterious process that only professional mediators can perform. The beauty of it all is that it's simple, easy to learn, and can be used effectively by anyone with an interest in resolving conflicts in their workplace, professional practice, community, even their own home.

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