Resolving Conflicts at Work: Eight Strategies for Everyone on the Job / Edition 1

Resolving Conflicts at Work: Eight Strategies for Everyone on the Job / Edition 1

by Kenneth Cloke, Joan Goldsmith
     
 

ISBN-10: 0787980242

ISBN-13: 9780787980245

Pub. Date: 09/23/2005

Publisher: Wiley

A Revised Edition of the Classic Book That Shows How to Turn Workplace Conflicts into Opportunities

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies

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Overview

A Revised Edition of the Classic Book That Shows How to Turn Workplace Conflicts into Opportunities

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them.

Praise for the First Edition

"A gold mine of wisdom about how to resolve our conflicts at work."
—William Ury, author, Getting Past No, and coauthor, Getting to YES

"The brilliance of this book is that its lessons apply in any workplace setting."
—Blenda J. Wilson, president and CEO, The Nellie Mae Foundation

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Product Details

ISBN-13:
9780787980245
Publisher:
Wiley
Publication date:
09/23/2005
Edition description:
Revised Edition
Pages:
384
Product dimensions:
6.00(w) x 9.02(h) x 1.03(d)

Table of Contents

Foreword: Conflict: A Leaders Challenge (Warren Bennis).

Preface.

Introduction: Eight Strategies to Move from Impasse to Transformation.

Strategy One: Change the Culture and Context of Conflict.

Strategy Two: Listen Actively, Empathetically, and Responsively.

Strategy Three: Acknowledge and Integrate Emotions to Solve Problems.

Strategy Four: Search Beneath the Surface for Hidden Meaning.

Strategy Five: Separate What Matters from What Gets in the Way.

Strategy Six: Stop Rewarding and Learn from Difficult Behaviors.

Strategy Seven: Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively.

Strategy Eight: Explore Resistance, Mediate, and Design Systems for Prevention and Resolution.

About the Authors.

Index.

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