Resolving Conflicts at Work: A Complete Guide for Everyone on the Job

Resolving Conflicts at Work: A Complete Guide for Everyone on the Job

by Kenneth Cloke, Joan Goldsmith
     
 

This essential guide offers numerous suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Based on decades of experience resolving highly complex organizational disputes, the authors provide practical methods you can use every day, in any work setting, to improve communication and reduce conflict.

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Overview

This essential guide offers numerous suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Based on decades of experience resolving highly complex organizational disputes, the authors provide practical methods you can use every day, in any work setting, to improve communication and reduce conflict. Whether you need to know how to approach your boss on a sensitive matter, mitigate a personality clash between team members, raise uncomfortable issues, or proactively head off anger, you will find clear and effective tools in this valuable book.Resolving Conflicts at Work maps out eight paths to hone your conflict resolution skills and generate positive, productive change. The authors offer detailed directions on how to understand the culture of conflict, search beneath the surface for hidden meaning, separate what really matters from what's in the way, solve problems creatively, negotiate collaboratively. . . and much more.This book leads you step by step to a deeper understanding of the issues that drive conflicts. You will discover that by listening respectfully to your adversaries you can jointly fix the problem, create dialogue over issues that divide you, work through your differences, and improve your relationships. With this guide, you can develop a dynamic, do-it-yourself approach to resolving every workplace conflict you face.Learn How to Turn Workplace Conflicts into Creative Insights, Productive Relationships, and Powerful Paths to ChangeCreate a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts-and the process of resolving them-can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale."A semi

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Editorial Reviews

Booknews
A practical guide for anyone who has no specific training in conflict resolution but finds themselves confronting conflicts in daily work, offering concrete suggestions for resolving conflicts at work and improving workplace relationships. Material specifically addresses the working contexts of managers, educators, human resource developers, counselors, and clergy. Cloke is director of the Center for Dispute Resolution. Goldsmith is a consultant specializing in organizational change and conflict resolution. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9780787950590
Publisher:
Wiley
Publication date:
01/24/2000
Pages:
256
Product dimensions:
6.28(w) x 9.30(h) x 0.87(d)

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