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Resolving Conflicts at Work: A Complete Guide for Everyone on the Job
     

Resolving Conflicts at Work: A Complete Guide for Everyone on the Job

by Kenneth Cloke, Joan Goldsmith
 

Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts-and the process of resolving them-can offer extraordinary opportunities for

Overview

Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts-and the process of resolving them-can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale.

Editorial Reviews

Booknews
A practical guide for anyone who has no specific training in conflict resolution but finds themselves confronting conflicts in daily work, offering concrete suggestions for resolving conflicts at work and improving workplace relationships. Material specifically addresses the working contexts of managers, educators, human resource developers, counselors, and clergy. Cloke is director of the Center for Dispute Resolution. Goldsmith is a consultant specializing in organizational change and conflict resolution. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9780787950590
Publisher:
Wiley
Publication date:
01/24/2000
Pages:
256
Product dimensions:
6.34(w) x 9.35(h) x 0.89(d)

Meet the Author

KENNETH CLOKE, Ph.D., L.L.M., J.D., has been the director of the Center for Dispute Resolution for more than twenty years and is a mediator, arbitrator, consultant, and trainer. He specializes in resolving complex multi-party conflicts, including workplace disputes, organizational conflicts, and public policy disputes. He is the author of Mediation, Revenge, and the Magic of Forgiveness, and, with Joan Goldsmith, coauthor of Thank God It's Monday! JOAN GOLDSMITH, Doctor of Humane Letters, has been an organizational consultant and educator for thirty years, specializing in leadership, development, organizational change, conflict resolution, and team building. She is a mediator, facilitator, and trainer in conflict resolution. In addition to her previous book with Kenneth Cloke, she coauthored Learning to Lead with Warren Bennis.

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