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Praise for RESPECT
"This book distills an impressive amount of data from thousands of individuals into an easy-to-understand recipe for improving the employment relationship, employee well-being and organizational success. The principles of RESPECT in this book will help organizational leaders see practical ways to make a tangible difference."—John Boudreau, professor, Marshall School of Business and research director, Center for Effective Organizations, University of Southern California
"Jack Wiley is simply the best at bringing together the art and science of leadership. RESPECT combines practical application with groundbreaking research on trends in the workplace creating breakthrough thinking on the 'employee compact' of the future." —Ron James, Center for Ethical Business Cultures at the University of St. Thomas, Minnesota
"This is a must-read book for leaders everywhere. Its premise is simple: organizations that want to survive and thrive in the future will need to embed the elements of RESPECT into the very fabric of their corporate cultures or risk being left behind." —Wayne F. Cascio, senior editor, Journal of World Business; Robert H. Reynolds Chair in Global Leadership, University of Colorado Denver Business School
"Jack Wiley has gathered impressive data showing that organizations that recognize and meet the needs of their employees fare better on metrics ranging from financial performance to customer satisfaction, and offers clear and accessible advice for providing the RESPECT that employees seek." —Paul R. Sackett, Beverly and Richard Fink Distinguished Professor of Psychology and Liberal Arts, University of Minnesota
"The book is a reminder of how critical respect is to employees and its role in organizational success, and offers practical strategies to maximize performance, engagement, and results. A great resource for organizational leaders!" —Jennifer P. Lundblad, president and CEO, Stratis Health
"Anyone who manages people or talent, or plans to do so in the future, should read this book. It strikes a rare balance between deep rooted research with practical solutions, helping managers around the world understand what people want from the work place and create an environment of RESPECT." —Kshanika Anthony, senior principal, Leadership Development Consultant, Medtronic, Inc.
List of Figures and Tables.
Preface.
Acknowledgments.
Chapter 1: What Employees Really Want.
Chapter 2: Why You Should Care.
Chapter 3: Recognition.
Chapter 4: Exciting Work.
Chapter 5. Security of Employment.
Chapter 6. Pay.
Chapter 7. Education and Career Growth.
Chapter 8. Conditions at Work.
Chapter 9. Truth.
Chapter 10: RESPECT: A Key to Your Future Success.
Appendix A. Identifying RESPECT Levels Worksheet.
Appendix B. About the WorkTrends Study.
Appendix C. Discovering the RESPECT Taxonomy: The Method.
Notes.
About the Authors.
MichaelDawson
Posted October 12, 2011
Can a book change your life? If you're employed as a manager, an executive or an HR practitioner, this one might.
Jack Wiley, PhD, is a world authority on the factors that motivate employees and how they perceive their work. His first book Strategic Employee Surveys (2010) lifted the lid on survey practices and showed how organizations can benefit by measuring what matters most.
Over the past 30 years, Wiley has asked over 200,000 workers what they most want from their employer. In this book, co-authored with Brenda Kowske, he concludes that employees only have seven fundamental needs. That in itself is worth the cover price!
The seven things that employees most want from their managers and organizations are neatly summarized in the acronym R.E.S.P.E.C.T. (and yes, the authors do acknowledge Aretha Franklin!). This stands for: Recognition; Exciting work; Security of employment; Pay; Education and career growth; Conditions at work and finally Truth.
The real story is the impact on engagement, productivity, customer service and the bottom line when organizations meet these seven fundamental needs. Quite simply, those that deliver R.E.S.P.E.C.T. outperform those that don't. Their employee engagement level is 117 percent higher; their operational performance is 64 percent higher; their customer satisfaction level is significantly greater and their 'return on assets' is up to ten times higher.
What's more, these things don't cost a lot, if anything, to implement. Providing recognition and telling the truth cost nothing. Finding exciting work for a team just requires the manager to be in touch with what motivates each individual.
Written in an easy-to-read and engaging style - and filled with real-world examples and novel approaches - the book provides straightforward, practical actions to help managers, executives and HR practitioners to meet these seven needs. It even provides diagnostics to help you assess your organization's areas of vulnerability.
The essence is simple: if you want to create a high performing and fulfilling workplace, give employees what they want. With the fragile state of the economy, this book needs to be read. Buy it. Your employees will thank you - and your busines will benefit.
Overview
Praise for RESPECT
"This book distills an impressive amount of data from thousands of individuals into an easy-to-understand recipe for improving the employment relationship, employee well-being and organizational success. The principles of RESPECT in this book will help organizational leaders see practical ways to make a tangible difference."—John Boudreau, professor, Marshall School of Business and research director, Center for Effective Organizations, University of Southern California
"Jack Wiley is simply the...