RESPECT: Delivering Results by Giving Employees What They Really Want

Overview

Is it possible that the way to win in business is to give employees exactly what they want? Yes. As RESPECT reveals, managers and organizations who give their employees what they want outperform those who don't. This is no hunch – it's a fact based on more than 25 years of global research. Drs. Jack Wiley and Brenda Kowske have amassed a research database unlike any other, and it all started with this simple question: "What is the most important thing you want from the ...

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RESPECT: Delivering Results by Giving Employees What They Really Want

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Overview

Is it possible that the way to win in business is to give employees exactly what they want? Yes. As RESPECT reveals, managers and organizations who give their employees what they want outperform those who don't. This is no hunch – it's a fact based on more than 25 years of global research. Drs. Jack Wiley and Brenda Kowske have amassed a research database unlike any other, and it all started with this simple question: "What is the most important thing you want from the organization for which you work?"

Organizations that apply this research have more engaged employees, more satisfied customers, and better shareholder returns. It all boils down to seven key elements, summarized by the acronym RESPECT. These are the seven things that employees really want: Recognition, Exciting Work, Security, Pay, Education, Conditions and Truth.

This book taps the authors' "in the trenches" consulting experience and offers real solutions on each element of RESPECT. Written for all types of leaders—from supervisors to the c-suite—readers can pick and choose the proven solutions that are relevant to their own organizations.

By weaving stories and narrative, the authors make complex information easy to understand and fun to read. In addition, RESPECT meets the demands of the global economy, offering an international perspective with corresponding cultural nuances that are critical to helping leaders manage the needs of their workforces.

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Product Details

  • ISBN-13: 9781118027813
  • Publisher: Wiley
  • Publication date: 10/18/2011
  • Edition number: 1
  • Pages: 224
  • Sales rank: 784,483
  • Product dimensions: 5.90 (w) x 9.10 (h) x 0.90 (d)

Meet the Author

Jack Wiley, Ph.D., is founder and executive director of the Kenexa High Performance Institute, the R&D arm of a leading provider of business solutions for human resources. He is recognized internationally for groundbreaking research that links employee survey results to measures of customer satisfaction and financial performance. A keynote speaker at conferences around the world, Dr. Wiley shares his research findings and advice with thousands of HR professional and business leaders every year.

Brenda Kowske, Ph.D., is a manager and research consultant for the Kenexa High Performance Institute. Kowske is a highly respected researcher in the field of HR and, through her management of the WorkTrends study, investigates timely topics that inform talent management practices around the world. She has worked as a coach, trainer, and performance management consultant for Fortune 500 companies.

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Table of Contents

List of Figures and Tables.

Preface.

Acknowledgments.

Chapter 1: What Employees Really Want.

Chapter 2: Why You Should Care.

Chapter 3: Recognition.

Chapter 4: Exciting Work.

Chapter 5. Security of Employment.

Chapter 6. Pay.

Chapter 7. Education and Career Growth.

Chapter 8. Conditions at Work.

Chapter 9. Truth.

Chapter 10: RESPECT: A Key to Your Future Success.

Appendix A. Identifying RESPECT Levels Worksheet.

Appendix B. About the WorkTrends Study.

Appendix C. Discovering the RESPECT Taxonomy: The Method.

Notes.

About the Authors.

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  • Posted October 12, 2011

    A simple formula for organizational success: Give employees what they want

    Can a book change your life? If you're employed as a manager, an executive or an HR practitioner, this one might.

    Jack Wiley, PhD, is a world authority on the factors that motivate employees and how they perceive their work. His first book Strategic Employee Surveys (2010) lifted the lid on survey practices and showed how organizations can benefit by measuring what matters most.

    Over the past 30 years, Wiley has asked over 200,000 workers what they most want from their employer. In this book, co-authored with Brenda Kowske, he concludes that employees only have seven fundamental needs. That in itself is worth the cover price!

    The seven things that employees most want from their managers and organizations are neatly summarized in the acronym R.E.S.P.E.C.T. (and yes, the authors do acknowledge Aretha Franklin!). This stands for: Recognition; Exciting work; Security of employment; Pay; Education and career growth; Conditions at work and finally Truth.

    The real story is the impact on engagement, productivity, customer service and the bottom line when organizations meet these seven fundamental needs. Quite simply, those that deliver R.E.S.P.E.C.T. outperform those that don't. Their employee engagement level is 117 percent higher; their operational performance is 64 percent higher; their customer satisfaction level is significantly greater and their 'return on assets' is up to ten times higher.

    What's more, these things don't cost a lot, if anything, to implement. Providing recognition and telling the truth cost nothing. Finding exciting work for a team just requires the manager to be in touch with what motivates each individual.

    Written in an easy-to-read and engaging style - and filled with real-world examples and novel approaches - the book provides straightforward, practical actions to help managers, executives and HR practitioners to meet these seven needs. It even provides diagnostics to help you assess your organization's areas of vulnerability.

    The essence is simple: if you want to create a high performing and fulfilling workplace, give employees what they want. With the fragile state of the economy, this book needs to be read. Buy it. Your employees will thank you - and your busines will benefit.

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