Responding to Crisis: A Rehetorical Approach to Crisis Communication

Responding to Crisis: A Rehetorical Approach to Crisis Communication

by Dan Pyle Millar
     
 

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ISBN-10: 0805840591

ISBN-13: 9780805840599

Pub. Date: 10/28/2003

Publisher: Taylor & Francis

Some 25 experts in crisis communication contribute 21 chapters exploring the nature and ethics of statements used during crisis preparation and response. The opening chapter reviews a rhetorical perspective on organizational crisis. The chapters which follow are designed to be read as a series of experts participating in a panel discussion, in which the authors add

Overview

Some 25 experts in crisis communication contribute 21 chapters exploring the nature and ethics of statements used during crisis preparation and response. The opening chapter reviews a rhetorical perspective on organizational crisis. The chapters which follow are designed to be read as a series of experts participating in a panel discussion, in which the authors add their views to establish theoretical and best practices insights regarding what needs to be said, how it can best be said, and when in must be said. For scholars and students in crisis communication. Annotation ©2004 Book News, Inc., Portland, OR

Product Details

ISBN-13:
9780805840599
Publisher:
Taylor & Francis
Publication date:
10/28/2003
Series:
Routledge Communication Series
Pages:
392
Product dimensions:
6.20(w) x 9.00(h) x 1.00(d)
Lexile:
1350L (what's this?)

Table of Contents

Contents: R.L. Heath, D.P. Millar, A Rhetorical Approach to Crisis Communication: Management, Communication Processes, and Strategic Responses. D.P. Millar, Exposing the Errors: An Examination of the Nature of Organizational Crises. R.L. Heath, Part I:Crisis Preparation: Planning for the Inevitable. D.W. Stacks, Crisis Management: Toward a Multidimensional Model of Public Relations. T.L. Holder, Constructing Response During Uncertainty: Organizing for Crisis. C. Bechler, Reframing the Organizational Exigency: Taking a New Approach in Crisis Research. B.A. Olaniran, D.E. Williams, Burkian Counternature and the Vigilant Response: An Anticipatory Model of Crisis Management and Technology. W.T. Coombs, S.J. Holladay, Reasoned Action in Crisis Communication: An Attribution Theory-Based Approach to Crisis Management. J.L. Borda, S. Mackey-Kallis, A Model for Crisis Management. M.D. Saunders, Patterns of Conflict Preceding a Crisis: A Case Study Analysis. R.L. Heath, Part II:Crisis Response: The Time to Speak. F.E. Millar, D.B. Beck, Metaphors of Crisis. R.L. Heath, Telling a Story: A Narrative Approach to Communication During Crisis. M.R. Finch, L.S. Welker, Informed Organizational Improvisation: A Metaphor and Method for Understanding, Anticipating, and Performatively Constructing the Organization's Precrisis Environment. K.M. Hearit, J.L. Courtright, A Symbolic Approach to Crisis Management: Sears' Defense of Its Auto Repair Policies. S. Wilihnganz, J.L. Hart, G.B. Leichty, Telling the Story of Organizational Change. J.E. Massey, Managing Organizational Images: Crisis Response and Legitimacy Restoration. R.L. Heath, Part III:After the Dance Is Over: Postcrisis Response. T.L. Sellnow, R.R. Ulmer, Ambiguity as an Inherent Factor in Organizational Crisis Communication. W.L. Benoit, Image Restoration Discourse and Crisis Communication. S.S. Huxman, Exigencies, Explanations, and Executions: Toward a Dynamic Theory of the Crisis Communication Genre. K. Leeper, Downsizing or Reduction-in-Force: A Crisis Residual. F.J. Marra, Excellent Crisis Communication: Beyond Crisis Plans. K.T. Theus, Issue Management During Sudden Executive Departures: Sensemaking, Enactment and Communication.

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