Response Ability: The Language, Structure, and Culture of the Agile Enterprise / Edition 1

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Gurus have long insisted that, to survive and thrive in anincreasingly dynamic and uncertain business environment,organizations must be willing and able to change rapidly andrepeatedly in response to changing conditions. Until now, however,none has addressed the practical, physical aspects of how a companycan achieve this kind of agility. Is it possible to design anorganization and all of its parts to transform themselves withcompetence into whatever a new situation requires?

Rick Dove answers this question with a resounding "Yes!" InResponse Ability: The Language, Structure, and Culture of the AgileEnterprise, Dove defines and illustrates the characteristics thatmake a business and its systems easy to change at any level. Heexplains how to acquire these characteristics; supplies the toolsand techniques needed to implement them; and demonstrates how touse them, not only to effect change but also to direct it.

Using positive and negative examples from major companies,including Microsoft, GM, and LSI Logic, Response Ability showsreaders how to analyze opportunities and problems for theiroperational dynamics and how to use the results of this analysis toestablish a solution strategy. This professional management primeralso demonstrates how to measure change proficiency, profile anorganization's ability to change, and establish a strategy forimproving a company's change profile.

Corporate culture has an enormous impact on a company's agility.Response Ability analyzes the role of culture in an organization'schange profile and demonstrates how to insert new, change-orientedvalues and competencies into an established corporate culture, nomatter what it may be.

For senior managers, manufacturing managers, and organizationalmanagers in companies of virtually any size in any market orindustrial segment, Response Ability makes the concepts of agilityand responsiveness real and actionable. Supplemented with numerousmetrics and exercises, this eye-opening and completely practicalresource will help organizations adapt and respond to changes inthe business environment now and for years to come.

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Editorial Reviews

Defines and illustrates the characteristics that make a business and its systems easy to change at any level. Explains how businesses can acquire these characteristics, and demonstrates how to use specific tools and techniques to direct change. Successful and unsuccessful examples from major companies show how to analyze opportunities and problems for their operational dynamics and how to use the results of this analysis to establish a solution strategy. There is also discussion of the role of corporate culture. Dove is an expert in the areas of organizational change and the agile enterprise. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780471350187
  • Publisher: Wiley
  • Publication date: 4/13/2001
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 368
  • Product dimensions: 9.21 (w) x 6.14 (h) x 0.88 (d)

Meet the Author

RICK DOVE is the founder and Chairman of Paradigm Shift International and a prominent expert in the areas of organizational change and the agile enterprise. His work in the area of agility spearheaded the Twenty-First-Century Enterprise Strategy project at Lehigh University and popularized the concept of agility. Dove has written more than 125 articles on the topics of change proficiency and the agile enterprise. He is recognized worldwide as a leading thinker in this area of management.

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Table of Contents


Putting Agility in Its Place.

Change-Enabling Structure and Culture.


Frameworks for Change Proficiency.

Response Situation Analysis.


Enabling Response Ability.

Response-Able Enterprise Systems.

Systematic Design of Response-Able Systems.

Intuitive Design of Response-Able Systems.


Waking Up the Enterprise.

Becoming and Managing the Response-Able Enterprise.



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